Spa Receptionist- 16 Hour Contract - Birmingham

Billesley Manor Hotel & Spa; Highgate; On-site; GBP 20,000 - 28,000; Full time

Job summary

A luxury wellness retreat is looking for a Spa Receptionist to enhance guest experiences and manage daily operations. You'll ensure high service standards, efficiently handle bookings, and build strong guest relationships in a fast-paced environment. Ideal candidates are passionate about hospitality and wellness, organised, and proactive in learning. This role offers various benefits and opportunities for professional growth.

Benefits

Pension Scheme

Food & Beverage Discounts

Refer a Friend Scheme

Long Service Incentives

Meals on Duty

Qualifications

• Passionate about hospitality, wellness, and guest care.
• Confident and adaptable in a fast-paced environment.
• Proactive in personal and professional learning.

Responsibilities

• Maximise treatment room occupancy and manage bookings.
• Ensure all bookings are efficiently handled and payments taken.
• Maintain cleaning standards and replenish spa amenities.

Skills

Organisational skills

Customer service

Adaptability

Knowledge of spa treatments

Job description

Are you passionate about wellness, guest experience, and delivering exceptional service? We're looking for a Spa Receptionist to join our team - someone who embodies trust, reliability, and professionalism, ensuring every guest enjoys a seamless and memorable spa journey. As the welcoming face of our spa, you'll combine efficiency and warmth to support the daily operations of our luxury wellness retreat. Your approachable leadership and attention to detail will help maintain our high standards, drive guest satisfaction, and foster a positive team culture.

What You'll Do

• Maximise treatment room occupancy by strategically managing bookings and therapist schedules.
• Oversee group reservations, supporting the delivery of the group budget and selling strategy.
• Ensure all bookings are handled efficiently, with full payment taken for treatments and spa days.
• Maintain exceptional cleaning standards and ensure all spa amenities are replenished throughout the day.
• Manage third‑party agents and booking platforms, ensuring accuracy and guest satisfaction.
• Deliver a safe and welcoming environment by adhering to all health, safety, and hygiene standards, including pool and spa areas.
• Proactively upsell treatments and retail products to achieve departmental goals.
• Monitor guest feedback across platforms and communicate improvements to the Spa Manager.
• Build strong relationships with guests, team members, and other departments to deliver outstanding service.
• Continuously develop your knowledge of spa treatments, retail products, and memberships.
• Attend all required training and uphold company standards in grooming, presentation, and conduct.

Qualifications

• Passionate about hospitality, wellness, and guest care.
• Organised, confident, and adaptable in a fast‑paced environment.
• A team player who leads with integrity and positivity.
• Knowledgeable about spa treatments and operations (experience in a luxury setting is an advantage).
• Proactive in learning and improving both personally and professionally.

Benefits

• Pension Scheme: Gear up for the future with our pension scheme that ensures your financial stability.
• Fantastic Food & Beverage Discounts: Enjoy mouthwatering discounts at our partnered restaurants and bars.
• Refer a Friend Scheme: Share the greatness of our company and enjoy bonuses for every new recruit.
• Long Service Incentives: Honour your commitment with special rewards and recognition.
• Meals on Duty: Free meals during work hours to keep you nourished and ready.