Spa Receptionist

Kohler Co.; St Andrews; On-site; GBP 10,000 - 40,000; Part time

Job summary

A luxury resort in Scotland seeks a Spa Receptionist to provide excellent customer service and manage guest interactions. Responsibilities include scheduling appointments, providing information on treatments, and ensuring a welcoming environment. Ideal candidates will have prior customer service experience and excellent interpersonal skills. This position offers up to £12.85 per hour with flexible hours and various employee benefits.

Benefits

Free meals and drinks in staff canteen

Discounts across the resort

Free access to gym and spa

Free access to The Dukes Championship Golf Course

Employee Assistance Programme

Qualifications

• Previous customer service experience – Reception / Spa Reception experience preferred.
• Excellent attendance and flexible availability including weekends.
• Smart appearance and good personal hygiene.

Responsibilities

• First point of contact for guests in-person, by phone, or email.
• Scheduling appointments and providing orientation for guests.
• Sharing information about treatments and Spa facilities.

Skills

Customer service experience

Excellent interpersonal skills

Good time management

Ability to handle difficult guests

Computer literacy

Job description

About Us

At the heart of the world’s greatest golfing destination, the Old Course Hotel, Golf Resort & Spa is an AA 5 Red star, award-winning resort centred around active wellbeing and indulgent good times.

Part of Kohler Company, the Old Course Hotel, Golf Resort & Spa is a privately owned resort, priding ourselves on delivering personalised guest experiences to create lasting memories.

Why Join Our Team?

There’s never been a better time to become part of the Old Course Hotel, Golf Resort & Spa. With the stunning transformation of our Kohler Waters Spa now complete, we’re proud to offer an elevated and truly rejuvenating wellness experience.

As we continue to deliver five-star service and exceptional guest wellbeing, you’ll play a key role in creating unforgettable moments in our beautifully reimagined space. Whether you’re delivering our signature treatments, sharing expert product knowledge, or offering warm, welcoming guest interactions, your contribution will help bring our refreshed vision to life.

We’re proud to be employer of choice - hiring for personality and nurturing potential. With comprehensive training on our treatments, clear pathways for career growth, and a supportive leadership team, you’ll be empowered to thrive at one of Scotland’s most iconic luxury destinations.

About the Role

An exciting opportunity for a Spa Receptionist has become available for our Kohler Waters Spa at the Old Course Hotel, Golf Resort & Spa. Kohler Waters Spa creates relaxing, rejuvenating experiences inspired by the natural restorative properties of earth’s mineral-rich waters. It's the only Kohler Waters Spa outside the US and offers a range of treatments or an all-day immersion with therapeutic water treatments and results-oriented facial and full-body massages.

The Spa Receptionist is an integral position within the team. Contributing to the overall guest experience, you will be acting as the focal point for all communication between the spa and the guests.

Responsibilities

• The first point of contact for all guests whether in person, by phone or by email
• Providing excellent customer service to all members and guests from the moment they walk through the door
• Scheduling all appointments via telephone and email
• Corresponding with Sales and Reservations Teams
• Sharing information and knowledge of all treatments, facilities and products within the Spa
• Providing an orientation for all guests visiting our Spa

Qualifications

• Previous customer service experience – Reception / Spa Reception experience is preferred
• Good time management including treatment times; excellent attendance
• Excellent interpersonal skills and feel at ease with people from all walks of life
• Enthusiasm
• Committed to providing a first-class welcome, and ensuring guests leave satisfied
• Ability to deal calmly but firmly with the occasional “difficult” guests thereby reaching a satisfactory outcome
• Flexible approach to the job and be able to work a variety of hours including evenings and weekends
• Computer literate
• Be able to work as part of a team
• Be an excellent communicator but also a good listener
• Be tactful and aware of the need for confidentiality
• Have a smart appearance and good personal hygiene

Hours

Zero Hour Contract

Salary

Up to £12.85 per hour

Benefits

• Free meals and drinks in our complimentary staff canteen
• Discounts across the resort including in our restaurants, room rates, pro shop and golf course
• Wider group discounts within Kohler group
• Free access to our on-site gym and spa facility
• Free access to our The Dukes Championship Golf Course
• 24/7 access to the Employee Assistance Programme

The Old Course Hotel, Golf Resort and Spa is an equal opportunities employer. We aim to ensure that no job applicant, employee, or worker is discriminated against on the grounds of protected characteristics.