Spa Receptionist

Daniel Thwaites PLC; Leeds; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospitality company in Leeds seeks a Spa Receptionist to warmly greet guests and provide exceptional service. The ideal candidate has a strong hospitality background, is calm under pressure, and possesses excellent communication skills. This rewarding role offers career progression, a competitive salary, and various employee benefits including annual leave and training opportunities.

Benefits

Competitive salary

Wagestream access

28 days annual leave

Health cash plan

Generous employee discounts

Employee Assistance Programme

Enhanced maternity and paternity pay

Apprenticeships available

Life assurance

Bespoke training programmes

Engaging work environment

Qualifications

• Warm demeanor and approachability are essential.
• Ability to handle unexpected situations calmly.
• Training available for pool operations.

Responsibilities

• Greet guests with a welcoming smile.
• Provide high-level hospitality and upsell treatments.
• Inform guests about spa facilities and assist when necessary.
• Ensure compliance with spa procedures.

Skills

Calm under pressure

Strong communication

Hospitality

Approachable demeanor

Job description

An approachable and enthusiastic Spa Receptionist wanted to provide the warmest of welcomes.

We're looking for a Spa Receptionist to be the public face of our spa; working in a busy and vibrant environment, ensuring all of our guests receive the warmest of welcomes.

Your day to day;

• Greeting everyone of our guests with a welcoming smile
• Providing the highest level of hospitality
• Upselling of treatments, products and other facilities
• Informing the guests of the spa’s facilities, offering advice and assistance when necessary
• Ensuring spa procedures are followed

Who are we looking for?

As Spa Receptionist, you could be the first person to greet our spa guests so will be the key to providing that fantastic first impression. You will need a warm demeanor and be approachable at all times.

You will need to be calm under pressure, reacting effortlessly to un-expected circumstances and taking them in your stride. You will be required to complete pool tests as necessary and have an awareness of pool plant operations, all of which can be trained.

If you are passionate about providing a great guest experience, are a strong communicator who can provide service with a smile then this could be the role for you.

In return, we are offering a rewarding role with scope for career progression along with;

• A competitive salary, negotiable dependent on experience
• Wagestream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Health cash plan
• Generous employee discounts
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Life assurance
• Bespoke training programmes accessible to all
• An engaging & supportive work environment