Spa Receptionist

The QHotels Collection; Grantham; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hotel and spa collection in Grantham is seeking a dedicated spa guest service professional to provide outstanding service, manage bookings, and advise guests on treatments. The ideal candidate will have excellent customer service skills and an NVQ Level 2 or equivalent qualification in beauty/spa. This role offers a supportive environment with perks including a free health club membership and ongoing training opportunities.

Benefits

Free health club membership

Discounts across golf and hotels

Support with training and qualifications

Access to Employee Assistance Program

Refer a friend scheme

Free parking

Qualifications

• NVQ Level 2 (or equivalent) beauty/spa qualification would be beneficial.
• Excellent customer service and communication skills.
• Ability to work under pressure and multi-task.
• Strong attention to detail.

Responsibilities

• Welcome and greet spa guests.
• Make spa bookings and support with enquiries.
• Advise on treatments and offers.
• Ensure an exceptional guest experience.

Skills

Excellent customer service skills

Strong communication skills

Ability to work under pressure

Attention to detail

Education

NVQ Level 2 in beauty/spa

Job description

Do you pride yourself on providing outstanding guestservice?

The important stuff:

• Free health club membership (T&Cs apply)
• Discounts across golf including membership, guest rates, green fees, buggies and clothing
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• AND……much, much more!

What will I do?

Welcome and greet spa guests, make spa bookings, support with enquires and advise on treatments and offers, carry out daily checks and ensure an exceptional guest experience.

Is this the role for me?

• NVQ Level 2 (or equivalent) beauty / spa qualification would be beneficial
• Excellent customer service & communication skills
• Ability to work under pressure and multi‑task
• Strong attention to detail

Curious to find out more?

Belton Woods Hotel, Spa & Golf Resort is located in Grantham and is a 4*, 136-bedroom property. Our hotel is set in acres of woodland with a 36-hole golf complex which has hosted numerous PGA tournaments. The dining options include the Modern restaurant, The Claret Jug and the Stylish bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, jacuzzi, sauna, steam room, and a relaxing Elemis spa.

The QHotels Collection are proud to be a DisabilityConfident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.