Spa Receptionist

The Dorchester; City Of London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A luxury hotel in London is seeking a Spa Receptionist to welcome guests and manage spa appointments. The ideal candidate will have experience in luxury hospitality and proficiency in spa booking systems. This role emphasizes creating a welcoming atmosphere and fulfilling guest requests with discretion. Join us for a rewarding experience with various employee benefits including complimentary stays and development opportunities.

Benefits

Complimentary stays at hotel

50% off food and beverages

Pension scheme with 8% employer contribution

Access to social events

Referral bonus of £1,000

Well-being support

Qualifications

• Previous experience in spa or luxury hospitality reception.
• Proficiency in a spa booking system like Premier Spa or Zenoti.
• Comfortable handling daily balancing and cashing up.

Responsibilities

• Manage spa appointments throughout the day.
• Provide a gracious welcome and fond farewell to guests.
• Fulfil special requests from guests and liaise with the spa team.

Skills

Excellent communication and organisational skills

Ability to remain calm under pressure

Strong sense of discretion and service

Fluent in English

Tools

Experience with spa booking systems

Job description

Overview

As a Spa Receptionist at The Dorchester, you will be the first point of contact for our guests seeking relaxation, wellness, and exceptional care. You will ensure each visit begins and ends with a warm, professional interaction that reflects our commitment to five‑star service. In this role, you will:

• Manage spa appointments throughout the day, including scheduling, modifying, and confirming bookings with accuracy and care.
• Provide a gracious welcome and fond farewell, ensuring guests feel valued from the moment they arrive.
• Carry out spa show rounds, introducing guests to the spa environment, explaining services, and promoting treatments that best meet their needs.
• Follow opening and closing procedures, including system shutdown, daily financial balancing, and accurate cashing up.
• Fulfil special requests from guests such as pairing them with their preferred therapist, adjusting treatment sequences to suit medical needs, or arranging personalised touches for special occasions.
• Liaise with the spa team to ensure smooth service delivery, making sure guest information is communicated clearly and respectfully.

Qualifications

• Previous experience in a spa or luxury hospitality reception role.
• Proficiency in a spa booking system (e.g., Premier Spa, Zenoti, MindBody, or similar).
• Excellent communication and organisational skills.
• Ability to remain calm, polite, and professional under pressure, particularly during peak periods.
• Strong sense of discretion, sensitivity, and service when handling guest needs.
• Fluent in English, both spoken and written, for confident communication with guests and colleagues.

Preferred Skills

• Familiarity with spa treatments, terminology, and luxury wellness environments.
• Previous experience handling daily balancing and cashing up procedures.
• Comfortable with upselling spa services and retail products in a subtle and service‑driven manner.
• Interest in wellness and beauty services, with the ability to build rapport with returning clients.

Benefits

Join us as a Spa Receptionist at The Dorchester Hotel, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

In this role, you will be more than a receptionist – you will be the calm, welcoming presence at the heart of a tranquil sanctuary. Your contributions will ensure every guest feels pampered, understood, and truly cared for.

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection; benefit from discounts at various high street and online shops.
• Employee Perks: Enrol from day one into the Aviva Private Pension scheme (we contribute 8% towards your pension); seasonal ticket loan, rental deposit scheme, private financial advice, and eye‑care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1,000 bonus when you recommend a friend.
• Well‑being Support: Access immediate well‑being advice because we care about our employees.