Spa Receptionist

Eden Hotel Collection; Cheltenham; On-site; GBP 22,000 - 28,000; Full time

Job summary

A luxury hotel collection in Cheltenham is seeking a Senior Spa Receptionist to ensure guests feel welcome and at ease. Responsibilities include managing bookings, greeting guests, and supporting the therapy team. The ideal candidate is confident, tech-savvy, and can work flexible hours. This role offers benefits like generous leave, wellness plans, and exclusive perks.

Benefits

31 days of leave, increasing to 33

Monthly tips shared

Discounts at over 800 retailers

Access to wellbeing resources

Health and wellness plans

Cycle-to-work and EV leasing options

Discounted stays and spa treatments

Employee recognition programs

Family-friendly policies

Free parking and meals

Qualifications

• Well presented and confident.
• Direct experience in hotel or spa environment is advantageous.
• Flexible hours availability including weekends and holidays.

Responsibilities

• Welcome guests and ensure a pleasant experience.
• Manage treatment bookings and payments.
• Work with the therapy team to maintain smooth operations.

Skills

Natural people skills

Tech-savvy

Ability to provide great service

Tools

prem spa booking engine

Job description

We’re proud winners of the AA Small Hotel Group of the year 2024-25, rated as a Top 30 Best Place to Work in Hospitality 2024 by The Caterer, and recently crowned Best Employer at the Springboard Awards for Excellence.

What you’ll be doing

As Senior Spa Receptionist, you will ensure our customers feel welcome and at ease the moment they come through the door. Whether they visit the gym, are a spa guest, or have a day/stay of relaxation and spa pampering planned, it’s your warm and friendly greeting that sets tone for their experience. You’ll take treatment bookings and payments, answer membership and treatment enquiries and work closely with the therapy team to ensure a busy day runs like clockwork in our spa. You’ll also support your manager to maximise revenue through proactive product sales and careful treatment diary management. You will provide information on hotel services and, most importantly, as their host, make our guests feel welcome and help them unwind during their stay.

What you’ll need

• Be well presented, confident and have natural people skills;
• Be tech‑savvy with the ability to manage bookings within our ’prem spa’ booking engine;
• Ideally, have direct experience within a hotel or spa environment, however, more important is your ability to provide great service and build rapport with guests;
• The ideal candidate must be able to work flexible hours, including regular weekends and bank holidays.

What’s in it for you

• Generous time off: 31 days of leave, increasing to 33 with service;
• Monthly tips: fairly shared service charge/gratuities, all paid on second paydate in the month;
• Discounts & perks: exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities;
• Wellbeing centre: access to Hello Fresh recipes, fitness videos, and financial planning tools;
• Health & wellness plans: dental, vision, alternative care, and 24/7 GP access;
• Sustainable commuting: cycle‑to‑work and electric vehicle leasing options;
• Exclusive EHC perks: discounted stays, spa treatments, golf, and leisure at our properties;
• The Happy Hub: our reward and recognition platform where you can send peer‑to‑peer cards, earn monetary rewards, be celebrated as employee of the month, and receive long‑service vouchers;
• Genuine wellbeing support: we’re here to support your financial, mental, and physical wellbeing via our supportive teams and Hospitality Action;
• Employee comms: stay connected through Eden Engage for all the latest team news;
• Grow with Eden: develop with us through apprenticeships and leadership programmes like RISE & THRIVE;
• Family‑friendly policies: enhanced leave and return‑to‑work financial support for life’s key moments;
• Everyday essentials: free parking, meals on duty, uniform provided and a footwear allowance.

A Culture of Collaboration and Care

We work together to create a truly inclusive workplace, where your voice matters, and real change happens. Your voice matters: regular surveys that value your input. Real action: “You said, we did”—because we listen and respond. Sustainability focus: employee champions at every hotel and HQ. We’re proud members of the Hoteliers’ Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team.

Equity and Inclusion

Our commitment to equity means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives. Join us to experience what it means to work for a values‑led, award‑winning employer.

Want to hear more about ‘Life at Eden’? Follow us on Instagram @ehcpeople.