Spa Receptionist

Thorpe Park Hotel & Spa; Austhorpe; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading spa facility in the United Kingdom is seeking a Spa Receptionist to provide exceptional service and a welcoming atmosphere to guests. The role requires strong communication skills, the ability to upsell treatments, and a warm demeanor. With competitive pay and a range of employee benefits, this is an excellent opportunity for those passionate about guest experience.

Benefits

Competitive salary, negotiable based on experience

Wagestream for wages access

28 days annual leave, increasing after 5 years

Health cash plan

Generous employee discounts

Employee Assistance Programme

Enhanced maternity and paternity pay

Apprenticeships available

Life assurance

Bespoke training programmes

Engaging and supportive work environment

Qualifications

• Warm demeanor and approachability are essential.
• Capable of upselling treatments and products.
• Experience in hospitality is beneficial.

Responsibilities

• Greet guests with a welcoming smile.
• Provide highest level of hospitality.
• Inform guests about spa facilities and provide assistance.

Skills

Strong communication skills

Customer service orientation

Ability to remain calm under pressure

Job description

We're looking for a Spa Receptionist to be the public face of our spa; working in a busy and vibrant environment, ensuring all of our guests receive the warmest of welcomes. Your day to day;

• Greeting everyone of our guests with a welcoming smile
• Providing the highest level of hospitality
• Upselling of treatments, products and other facilities
• Informing the guests of the spa's facilities, offering advice and assistance when necessary
• Ensuring spa procedures are followed

As Spa Receptionist, you could be the first person to greet our spa guests so will be the key to providing that fantastic first impression. You will need a warm demeanor and be approachable at all times. You will need to be calm under pressure, reacting effortlessly to un-expected circumstances and taking them in your stride. You will be required to complete pool tests as necessary and have an awareness of pool plant operations, all of which can be trained. If you are passionate about providing a great guest experience, are a strong communicator who can provide service with a smile then this could be the role for you.

• A competitive salary, negotiable dependent on experience
• Wagestream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Health cash plan
• Generous employee discounts
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Life assurance
• Bespoke training programmes accessible to all
• An engaging & supportive work environment