Spa Reception Supervisor

Sheraton Grand Hotel and Spa; South Heighton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prestigious hotel and spa in South Heighton is seeking a Reception Supervisor to oversee spa operations. The candidate will supervise the team to ensure top-notch service and manage bookings effectively. Strong customer service background in luxury settings is essential. This full-time position requires flexible working hours. Benefits include competitive salary, 28 days holiday, and various discounts.

Benefits

Competitive salary plus free meals

28 days holiday, increasing with service

Discounts on hotel and spa experiences

50% off Spa Treatments

24/7 employee healthcare plan

Career progression opportunities

Refer a friend bonus

Qualifications

• Previous experience in leading/supervising a team.
• Experience in a client-facing luxury environment is a distinct advantage.
• Excellent understanding of client care and five-star standards.

Responsibilities

• Supervise and develop Spa Reception and Spa Attendant Teams.
• Ensure bookings maximize business and provide best possible service.
• Welcome guests and handle spa enquiries.

Skills

Team leadership experience

Customer service background

Experience in luxury environment

Hotel/spa booking software

Excellent English

Flexible working hours

Personal presentation

Understanding of client care

Interest in holistic spa philosophy

Proactive and reactive work skills

Tools

Spa booking software

Job description

Overview

When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

The award winning One Spa has an exciting opportunity for a Reception Supervisor. Regarded as Europe\'s most advanced city spa One Spa, at the Sheraton Grand Hotel & Spa, Edinburgh, is a natural balance of energy, water and heat in a beautiful, light-filled space. The philosophy at One Spa is all-encompassing; down to the smallest details the Spa is designed to comfort, pamper and relax.

This exciting role will see you assist management in driving the profitability and success of our award winning urban Spa. You will help to supervise the team to deliver outstanding service levels in treatment, retail and membership sales. We are looking for a hands-on experienced candidate, who has a strong customer service background in spa and/or hospitality. Experience working in a luxury environment is an advantage. If you are looking to develop your career in Spa Management, this could be the ideal opportunity for you. The role is a full time, permanent position, working 40 hours per week across 7 days, to include weekends and involves Early and Late shift cover with the earliest start time of 6am and the latest finish time of 10.30pm.

Responsibilities

Working with the spa management team, the role involves supervision and development of the Spa Reception and Spa Attendant Teams, ensuring that all operational procedures, codes of conduct and standards of appearance are adhered to by all. Ensure that bookings are made to maximise the business and aim to give all clientele the best possible service.

You will be leading, supporting and motivating the Spa Reception and Spa Attendant Teams. You will also demonstrate initiative at all times and project a pleasant, positive and professional image.

This is a hands on role where you will also be responsible alongside the teams for welcoming guests, answering spa enquiries, cash handling and observing set standards. You will also motivate and inspire the teams in their daily responsibility of membership, treatment and retail sales promoting a culture of up selling.

You will ensure that you have full liaison with all team members of the Spa & Hotel departments, you will have strong communication, organizational and team working skills and work to impeccable 5 star standards. In this role you will also cover Spa Duty Manager shifts as required.

Attributes Required

• Previous experience in leading/supervising a team
• Previous experience in a client facing role within a luxury five star environment a distinct advantage
• Experience of working with hotel/spa booking and scheduling software
• Excellent written and spoken English
• Flexible and adaptable approach to working hours
• Impeccable personal presentation
• Excellent understanding of client care and five star standards
• Genuine interest in holistic spa philosophy
• Committed, enthusiastic, organized and customer focused
• Ability to work reactively and proactively
• Ability to work as part of a dedicated and passionate team

Benefits

• A competitive salary plus free meals whilst on duty.
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days(pro rata)after further service
• Worldwide employee and friends & family hotel room rates plus hotel and spa experiences as part of your induction.
• 50% off all F&B outlets within the hotel and 20% F&B discount in other Marriott hotels!
• Discounts off your supermarket shop, other shopping and experiences through our Marriott Benefit Hub
• 50% off Spa Treatments and £50 gym membership within our One Spa!
• 24/7 and employee healthcare plan with access to Mental Healthcare first aiders
• Refer a friend to work with us and receive a £500 bonus
• Opportunities for career progression and to transfer around the world plus opportunities to get involved in our charitable and community activities

Many more benefits however most importantly, we\'ll help you grow, and develop you as an individual

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.