Spa Reception Supervisor

Marriott Hotels Resorts; City of Edinburgh; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hospitality company in Edinburgh is seeking a Reception Supervisor for their award-winning spa. This full-time role involves supervising a team, ensuring exceptional service, and managing spa operations. The ideal candidate will have a strong background in customer service, particularly in luxury environments, and excellent organizational skills. Competitive salary and benefits are offered, including career progression opportunities.

Benefits

Competitive salary

28 days holiday including bank holidays

Discounts on hotel and spa experiences

50% off Spa Treatments

Employee healthcare plan

Bonuses for referrals

Career progression opportunities

Qualifications

• Previous experience leading/supervising a team.
• Client-facing role experience in a luxury five-star environment.
• Excellent written and spoken English.
• Flexible approach to working hours.
• Impeccable personal presentation.

Responsibilities

• Supervise and develop the Spa Reception and Spa Attendant Teams.
• Ensure operational procedures and standards are adhered to.
• Welcome guests and handle spa enquiries.
• Motivate teams for membership and retail sales.

Skills

Customer service background in spa or hospitality

Experience in luxury environment

Strong communication skills

Organizational skills

Team working skills

Tools

Spa booking and scheduling software

Job description

Description

The award winning One Spa has an exciting opportunity for a Reception Supervisor.

Regarded as Europes most advanced city spa One Spa at the Sheraton Grand Hotel & Spa Edinburgh is a natural balance of energy water and heat in a beautiful light-filled space. The philosophy at One Spa is all-encompassing; down to the smallest details the Spa is designed to comfort pamper and relax.

This exciting role will see you assist management in driving the profitability and success of our award winning urban Spa. You will help to supervise the team to deliver outstanding service levels in treatment retail and membership sales.

We are looking for a hands-on experienced candidate who has a strong customer service background in spa and / or hospitality. Experience working in a luxury environment is an advantage. If you are looking to develop your career in Spa Management this could be the ideal opportunity for you.

The role is a full time permanent position working 40 hours per week across 7 days to include weekends and involves Early and Late shift cover with the earliest start time of 6am and the latest finish time of 10.30pm.

Responsibilities

Working with the spa management team the role involves supervision and development of the Spa Reception and Spa Attendant Teams ensuring that all operational procedures codes of conduct and standards of appearance are adhered to by that bookings are made to maximise the business and aim to give all clientele the best possible service.

You will be leading supporting and motivating the Spa Reception and Spa Attendant Teams. You will also demonstrate initiative at all times and project a pleasant positive and professional image.

This is a hands on role where you will also be responsible alongside the teams for welcoming guests answering spa enquiries cash handling and observing set standards. You will also motivate and inspire the teams in their daily responsibility of membership treatment and retail sales promoting a culture of up selling.

You will ensure that you have full liaison with all team members of the Spa & Hotel departments you will have strong communication organizational and team working skills and work to impeccable 5 star this role you will also cover Spa Duty Manager shifts as required.

Attributes Required

• Previous experience in leading / supervising a team
• Previous experience in a client facing role within luxury five star environment a distinct advantage
• Experience of working with hotel / spa booking and scheduling software
• Excellent written and spoken English
• Flexible and adaptable approach to working hours
• Impeccable personal presentation
• Excellent understanding of client care and five star standards
• Genuine interest in holistic spa philosophy
• Committed enthusiastic organized and customer focused
• Ability to work reactively and proactively
• Ability to work as part of a dedicated and passionate team

So why work for the worlds largest hospitality company

• A competitive salary plus free meals whilst on duty.
• 28 days holiday each year including bank holidays this increases up to a maximum of 33 days(pro rata)after further service
• Worldwide employee and friends & family hotel room rates plus hotel and spa experiences as part of your induction.
• 50% off all F&B outlets within the hotel and 20% F&B discount in other Marriott hotels!
• Discounts off your supermarket shop other shopping and experiences through our Marriott Benefit Hub
• 50% off Spa Treatments and 50 gym membership within our One Spa!
• 24 / 7 and employee healthcare plan with access to Mental Healthcare first aiders
• Refer a friend to work with us and receive a 500 bonus
• Opportunities for career progression and to transfer around the world plus opportunities to get involved in our charitable and community activities

Many more benefits however most importantly well help you grow and develop you as an individual

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience :

Manager

Key Skills

In House Legal,Deputy,Adobe Photoshop,Import & Export,Cosmetics

Employment Type : Full-Time

Experience : years

Vacancy : 1