Spa Reception & Retail Associate - Moreton-in-Marsh

Leisurejobs; Greater London; On-site; GBP 24,000 - 28,000; Full time

Job summary

A luxury wellness brand in Greater London is seeking a Spa Reception & Retail Associate. In this full-time role, you will deliver exceptional customer service, manage bookings, and maintain high standards in the spa environment. Ideal candidates should have experience in luxury retail or similar settings, excellent communication skills, and a passion for the brand's philosophy. The role offers a competitive salary plus commission and various employee benefits.

Benefits

Range of discounts on products and treatments

Two complimentary studio classes a month

Paid volunteering day per year

Subsidised private medical insurance

Pension scheme

Life assurance cover

24-hour mental health support

Qualifications

• Experience within luxury retail or a spa environment would be an advantage.
• Strong customer service and communication skills to provide an exceptional guest experience.
• Strong organisational and time management skills.

Responsibilities

• Ensure exceptional familiarity with all retail products and treatments.
• Manage all client bookings and liaise with the Therapist team.
• Support the Spa Management Team with ad-hoc duties.

Skills

Luxury retail experience

Customer service skills

Attention to detail

Organisational skills

Problem-solving skills

Communication skills

Job description

Job Details

Spa Reception & Retail Associate - Moreton-in-Marsh

The BAMFORD COLLECTION is a group of consciously minded lifestyle brands committed to nourishing and nurturing people and planet. Bamford is a philosophy rather than a seasonal fashion label. It began with the passionate convictions of our founder Carole Bamford to make natural products using the best artisans from around the world. Bamford was founded on the belief that we need to be mindful of our connection to the earth – to live consciously, respect nature's resources and the land that provides for us. We believe in the need to nurture body, mind and spirit in tandem – to feel well and to feel happy, the three need to be aligned and in harmony.

About the Role

We are looking for an enthusiastic and passionate Front of House & Retail Associate to join us at the Bamford Wellness Spa on the Daylesford Farm. With excellent customer service experience and a warm and friendly personality you will greet all clients and ensure they receive a 5-star service whilst in the wellness space and live and breathe the Bamford philosophy to the highest professional standard.

This role is full time, based on 40 hours per week including weekends. Salary 26,000 per annum plus commission.

Responsibilities

• Ensure exceptional familiarity with all retail products and treatments, classes and recommend and maximise sales to all clients.
• Manage all client bookings, using our online system, whilst liaising with the Therapist team on their schedules to increase appointment occupancy.
• You will be responsible for the maintenance of standards in the spa, retail and food and beverage area.
• Ensure all treatment questionnaires are fully completed.
• Support the Spa Management Team with any other ad-hoc duties.
• Support with spa event set up and host guests / clients.
• Maintain a high standard of cleanliness throughout the spa.
• Bring our purpose to life by driving meaningful social and environmental improvements, contributing to our journey as a B Corp, and aligning with our sustainability vision.
• Inspire and empower our customers, suppliers, and partners to live and work more consciously, creating a lasting positive impact on the world.

Skills You Will Bring

• Experience within luxury retail or a spa environment would be an advantage.
• Strong customer service and communication skills to provide an exceptional guest experience.
• A brand champion who believes wholeheartedly on the importance of the Bamford brand and products.
• Attention to detail for accurate stock management and inventory control.
• Strong organisational and time management skills for handling bookings and sales targets.
• Ability to handle guest feedback and complaints professionally, with a solution-oriented approach.
• Knowledge of health and safety standards and a commitment to maintaining a safe work environment.
• Natural multi-tasker with a can-do, flexible attitude & positive energy.
• Excellent communication skills are key to this role.
• Your professionalism and attitude will reflect the brand.
• Good interpersonal and communication skills.
• Strong problem-solving skills with a solution-oriented approach and a proactive 'can-do' attitude.

Perks & Benefits

• Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day one.
• Two complimentary studio classes a month.
• Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.
• Private Medical: We offer subsidised private medical insurance through Bupa.
• Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.
• Life Assurance: We offer life assurance cover, equivalent to up to a year of your annual salary.
• Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.