Spa Manager

Leisure People; Birmingham; On-site; GBP 39,000; Full time

Job summary

A leading health club group in Birmingham is seeking a Spa Manager to oversee the daily operations of their luxurious spas. This role involves leading a qualified team, ensuring exceptional guest experiences, and implementing strategies to maximize satisfaction and revenue. The ideal candidate has relevant beauty therapy qualifications and proven experience in management, with strong customer service and interpersonal skills. Join a team dedicated to wellness and innovation in the health and wellness industry.

Benefits

Complimentary lunch or breakfast

Flexible working schedule

28 days annual leave

Free gym membership

30% discounted spa treatments

50% café/bar discount

Qualifications

• Proven experience in managing a team with a passion for people development.
• Ability to build rapport, trust, and credibility.
• Flexibility to work weekends and holidays.

Responsibilities

• Oversee the daily operation of the spa for a luxurious experience.
• Lead and manage a team of qualified therapists.
• Develop strategies to enhance client satisfaction and maximize revenue.

Skills

Dynamic interpersonal skills

Excellent communication skills

KPI-driven focus

Decision-making and problem-solving

Education

NVQ Level 2 & 3 Beauty Therapy qualification

Job description

SPA MANAGER

Permanent | Birmingham OTE £39,000

Are you passionate about wellness and exceptional customer service? Do you thrive on leading teams to deliver outstanding guest experiences? Our client is a group of nationwide state‑of‑the‑art health clubs with luxurious spas. On the lookout for an experienced and motivated Spa Manager to join their team.

Your Perks:

• Complimentary lunch or breakfast
• Flexible working schedule
• 28 days annual leave, increasing with length of service
• Free gym membership
• Complimentary gym membership for a nominated person (after 2 years' service)
• Discounted spa treatments - 30%
• Discounted spa retail - 20% on premium skincare products
• Discounted food and beverages - 50% café/bar discount
• Career and personal development training
• Mental health, wellbeing and EAP services
• Length of service awards
• Staff awards and performance bonuses
• Discounts on entertainment and shopping

A Typical Day as a Spa Manager:

• Oversee the daily operation of the spa, ensuring a seamless, luxurious and relaxing experience for all guests
• Lead, motivate and manage a team of qualified therapists and support staff
• Develop and implement strategies to maximise spa revenue and enhance client satisfaction
• Deliver a range of spa treatments when required, including massages, facials, manicures and pedicures, tailored to individual guest needs
• Maintain the highest standards of cleanliness, safety and customer service
• Manage budgets, inventory and staff scheduling to ensure efficient operations
• Foster a positive, collaborative working environment that supports professional growth and development

What We're Looking For:

• NVQ Level 2 & 3 Beauty Therapy qualification (or equivalent)
• KPI-driven with a strong focus on results
• Dynamic interpersonal skills with a customer‑centric approach
• Excellent written and verbal communication skills, confident engaging with clients in person, by phone and via email
• Proven experience delivering exceptional customer service
• Ability to manage multiple priorities with flexibility and initiative
• Strong decision‑making and problem‑solving skills
• Previous experience managing a team with a passion for people development
• Ability to build rapport, trust and credibility
• Flexibility to work weekends and holidays

Desirable:

• Knowledge of premium spa brands and treatments, including ELEMIS

Why Join Us?

This organisation is a recognised leader in the health and wellness industry, committed to excellence, innovation and premium guest experiences. Their luxurious spas provide a tranquil escape for members and guests, while offering rewarding and progressive career opportunities for employees.

As a Spa Manager, you will play a key role in shaping unforgettable spa journeys and leading a passionate team in a high‑end environment.

Ready to take the next step in your career? Apply now and become part of a team where wellness, luxury and people come first.