Spa Lounge Supervisor - Harrogate

Grantley Hall; Harrogate; On-site; GBP 2,000 - 3,000; Full time

Job summary

A luxury hospitality venue in Harrogate is seeking dedicated team members to ensure exceptional guest experiences and service excellence. You will take a leadership role in engaging with guests and colleagues, assisting with their needs from arrival to departure. A passion for hospitality and strong communication skills are essential for candidates looking to thrive in this dynamic environment.

Benefits

Tips typically over £200 per month

Complimentary meals while on duty

31 days annual leave

Professional development opportunities

Employee Assistance Programme

Qualifications

• Must engage positively with guests and team members.
• Willingness to go above and beyond in service.
• Ability to meet deadlines.

Responsibilities

• Assist guests with all queries regarding the Spa Lounge.
• Maintain relationships with colleagues across departments.
• Take a leadership role in guest engagement.

Skills

Excellent communication skills

Positive attitude

Detail-oriented

Ability to work under pressure

Passion for hospitality

Job description

Responsibilities and Qualifications

• Know all of the Spa Lounge Food & Beverage menu, enabling you to assist with any guest queries
• Take a leadership role in engaging with guests and team members to meet and exceed their needs
• Ensure that guest needs are met and that they are looked over from the minute they arrive to their departure
• Maintain good working relationships with colleagues and all other departments
• Arrange for special services requested by the guest
• Assist the Three Graces reception team daily with guest meet and greet, spa orientation, day spa check in and out, taking payment for retail and refreshments taken, alongside internal customer enquiries on treatment availability and bookings.
• Hands on approach to work, always being productive and looking to improve
• Passionate about hospitality
• Detail orientated and drives standards
• Possess a positive attitude and a desire to learn
• Ability to meet deadlines and work under pressure
• Friendly, courteous and helpful with excellent communication skills
• Motivated to go the extra mile for guests and colleagues
• Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team

Overview

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting‑edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.

Benefits

• Tips typically over £200 per month (£2,400 per year)
• Complimentary bespoke uniform and chef whites
• Complimentary meals whilst on duty
• Refer a Friend bonus – Earn up to £1000
• Complimentary employee car parking
• Complimentary state of the art onsite gym – with personal trainer support
• 31 days annual leave (including bank holidays) increasing with service
• Professional development opportunities at all levels
• Reimbursement on work shoes, sight tests and professional memberships
• Modern and spacious discounted live in accommodation for eligible roles
• Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out wellbeing support.
• We celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
• Employee Assistance Programme helpline and online support, along with wellbeing champions onsite
• Team Member of the Month Awards
• Discount on Grantley Halls Restaurants, Spa products and Gift Shop
• Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels
• Cycle to work scheme
• Access to Wagestream, allowing you to instantly access your wages
• Simplyhealth – Health cash plan