Spa Host

LQ Resorts; Woodbridge; On-site; GBP 20,000 - 25,000; Full time

Job summary

A luxury spa resort in Woodbridge is seeking a Spa Host to ensure a welcoming environment for guests. Responsibilities include greeting guests, handling bookings, and providing refreshments while maintaining the spa's standards. Ideal candidates should have strong communication skills, a customer-centric mindset, and prior experience in a spa or hospitality setting. This role also offers opportunities for progression and staff benefits including discounts and access to wellness programs.

Benefits

Discounts across the resort

Free staff meal while on shift

Progression and career development opportunities

Access to wellness programs

Qualifications

• Excellent time management and organization skills.
• Excellent communication both face to face and over the phone.
• Experience of working in a spa or hospitality industry.

Responsibilities

• Meet and greet spa guests and cater to their needs.
• Maintain exemplary standards of personal appearance.
• Prepare and deliver non-therapist treatments.

Skills

Excellent time management

Communication skills

Customer service

Attention to detail

Education

GCSE English and Maths grade 4/C or above

Tools

Microsoft Office suite

Ez-Runner

Job description

An exciting opportunity has arisen for a Spa Host to join our Spa Team. The successful applicant will support the needs of our guests and assist with providing a first‑class experience in our luxurious facilities, ensuring guests feel welcome and relaxed throughout their stay.

About the Role

• Meet and greet spa guests and ensure their needs are catered to from arrival to departure.
• Accurately complete all reception and booking documentation and operate the spa computer systems competently.
• Take reservations and enter bookings on the system.
• Follow procedures for cashing up and banking.
• Maintain, develop and monitor the client database.
• Answer phones in a timely, efficient and friendly manner.
• Ensure all check‑in and check‑out procedures are followed for all spa guests and provide them with full orientation of the facilities.
• Provide refreshments to all guests throughout their time in the spa.
• Maintain first‑class customer service.
• Maintain exemplary standards of personal appearance and uniform standards at all times.
• Prepare and deliver non‑therapist treatments.
• Maintain immaculate presentation and cleanliness of all public spaces.
• Be proactive with retail sales and upsell products and treatments.
• Demonstrate exceptional product and service knowledge.
• Maintain adequate provision of towels, robes and slippers; empty all used item bins regularly.
• Direct all customer feedback to the appropriate person for resolution.
• Take payments for any retail products and refreshments bought by guests.
• Follow all company policies and procedures outlined in the Employee Handbook, including any department‑specific procedures.
• Be aware of and follow all Health and Safety procedures at all times.
• Other reasonable tasks as specified by manager.

Qualities and Requirements

• Excellent time management, great attention to detail and highly organised.
• Excellent communication both face to face and over the phone.
• Reliable, able to work under pressure and follow instruction.
• Flexible approach.
• Thrives on providing excellent customer service.
• GCSE English and Maths grade 4/C or above.
• Microsoft Office suite, beginner level.
• Polite, welcoming and informative.
• Confident and approachable with high standard of personal appearance.
• Respectful and helpful, calm and resilient.
• Takes pride in work.
• Desirable: Thrives on routine daily tasks.
• Able to upsell customers to other products and services.
• Experience of selling products and services.
• Experience of working in a spa or hospitality industry.
• Willingness to undertake further training.
• In‑depth knowledge of spa products and procedures and their effects.
• Experience of selling and promoting products to customers.
• Knowledge of Elemis products.
• Knowledge of Ez‑Runner.

Our Values

We put the guest experience at the heart of everything we do. Throughout our day‑to‑day operations we continuously strive to delight guests time after time, treating each guest as part of a long‑term relationship rather than a one‑time event. We create a team that is enthusiastic, consistent and committed, encouraging an open, honest and supportive culture. Our organisation is built on high integrity, recognising potential and success – a place guests and employees both want to be part of and associate with. We foster the best working conditions for all and aim to achieve a reputation for delivering strong financial performance while being passionate about business.

Benefits

• Discounts across the resort, including family and friends.
• Free onsite parking.
• Free staff meal whilst on shift.
• Uniform provided (if required for role).
• Progression and career development opportunities.
• Pension scheme.
• Free use of gym and pool.
• Access to wellness programmes.
• Share of resort service charges on a monthly basis.