Spa Host

Swinton Estate; Swinton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A luxury spa resort in the UK is seeking a Guest Engagement professional to ensure exceptional spa experiences. Responsibilities include welcoming guests, providing information about treatments, and managing bookings. Ideal candidates will have a background in hospitality and strong communication skills. This role offers a competitive salary, staff discounts, and opportunities for professional development.

Benefits

Competitive salary and benefits package

Staff discounts on spa treatments and dining

Access to professional development programs

Qualifications

• Previous experience in a hospitality, customer service, or spa environment is preferred.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Welcome guests with a warm and friendly demeanor, ensuring they feel valued.
• Provide detailed information about spa facilities and treatments.
• Handle guest queries and resolve any concerns promptly.
• Ensure the spa environment is immaculate and inviting.
• Monitor and replenish stock of towels, robes, and refreshments.
• Collaborate with therapists and spa management for seamless operations.
• Manage bookings and check-ins using the spa's reservation system.
• Process payments and provide accurate billing.

Skills

Strong communication and interpersonal skills

Excellent organizational and multitasking abilities

Proactive, can-do attitude

Job description

Guest Engagement

• Welcome guests with a warm and friendly demeanor, ensuring they feel valued and comfortable throughout their visit.
• Provide detailed information about spa facilities, treatments, and packages, tailoring recommendations to guests' preferences.
• Handle guest queries and resolve any concerns promptly to ensure an exceptional spa experience.

Facility Coordination

• Ensure the spa environment is immaculate and inviting, including treatment rooms, relaxation areas, and changing facilities.
• Monitor the stock of towels, robes, and refreshments, replenishing as needed.
• Assist with the preparation of treatment rooms, ensuring they meet the highest standards of cleanliness and comfort.

Team Support

• Collaborate with therapists and spa management to maintain seamless daily operations.
• Support therapists by managing schedules, preparing rooms, and facilitating smooth transitions between appointments.
• Attend regular team meetings and training sessions to stay informed about spa services and initiatives.

Administrative Duties

• Manage bookings and check‑ins using the spa's reservation system.
• Process payments and provide accurate billing for services and retail products.
• Maintain records of guest preferences and feedback to enhance future experiences.

Experience

• Previous experience in a hospitality, customer service, or spa environment is preferred.

Skills

• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• A proactive, can‑do attitude with a focus on guest satisfaction.

Appearance

• Presentable and professional appearance in line with spa standards.

Other Requirements

• Flexibility to work varied shifts, including evenings, weekends, and holidays.
• Passion for wellness, luxury service, and creating memorable guest experiences.

What We Offer

• Competitive salary and benefits package.
• Staff discounts on spa treatments, dining, and accommodation across The Estate.
• Access to professional development and training programs including Pool First Aid and Response training.
• Opportunity to work in a picturesque, tranquil environment.
• Be part of a supportive team committed to excellence in guest service in an Award Winning Spa.