SPA Health Navigator

NHS; Bristol; Hybrid; GBP 24,000 - 27,000; Part time

Job summary

A leading healthcare provider is seeking motivated Health Navigators for a permanent position in Bristol. You will provide critical administrative support to healthcare professionals and service users during hybrid working hours. Essential qualifications include relevant experience in administration and a commitment to quality care. Competitive salary and benefits include 27+ days of annual leave and NHS Pension Scheme participation.

Benefits

Agenda for Change Salary

27+ days annual leave

NHS Pension Scheme

Qualifications

• Organised and able to manage multiple tasks effectively.
• Strong interpersonal skills for patient interactions.
• Attention to detail when maintaining patient records.

Responsibilities

• Serve as the first point of contact for service users.
• Maintain accurate patient records and data.
• Liaise with healthcare professionals and external agencies.

Skills

Organisational skills

Interpersonal skills

Attention to detail

Verbal communication

Written communication

Education

Functional literacy and numeracy level 3/GCSE grade A-C

NVQ 3 Business and Administration

Tools

EMIS

Microsoft Office

Job description

Job summary

We have an exciting opportunity to appoint highly motivated Health Navigators to join our friendly and supportive Single Point of Access (SPA) team across Bristol, North Somerset, and South Gloucestershire on a permanent basis!

Our team is compiled of 100 Health Navigators & Clinicians working flexibly across 3 sites in Bristol, Clevedon, and Warmley. We offer hybrid working and flexible shifts. We are looking for Navigators who are available for shifts working between hours of 15:00 and 20:00 Monday to Friday, 1 day per weekend between 08:00-22:00.

SPA is the first point of contact for all referrals into Planned Nursing, Therapy and Urgent Community Response.

As Health Navigators we provide comprehensive administrative support to health and social care professionals, hospitals, GPs, service‑users, their relatives and carers and other stakeholders in the wider health community. We provide first line support through phone calls, emails and other electronic referral.

Our commitment is to put our service users first; we are looking for dedicated professionals who share our same passion to deliver quality care and excellence.

If you are organised, have great interpersonal skills, strong verbal and written skills and have an eye for detail, this could be the role for you.

We are looking for a team member who is hard working, flexible and able to prioritise their work, and who wants to be part of a highly motivated and enthusiastic team.

Main duties of the job

• To act as the first and central point of contact for the service both by telephone, email and in person. To determine and / or act independently to enquires which may be of a confidential / volatile nature.
• Have a good knowledge of various administrative processes and practices, some of which are non‑routine activities such as answering queries, chasing progress and task‑related problem solving acquired through experience and training.
• To have the ability to work without supervision when required to identify patients needs and the most appropriate pathway for people referred via SPA using a clear set of guidelines.
• To liaise internally with colleagues within the organisation, and externally with partner organisations and outside agencies, service users, and other members of the public.
• To maintain accurate and up to date patient records and data collated in the Sirona IT systems.

About us

Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas.

We are Sirona Care & Health – England's largest provider of Adult’s and Children’s Community Services and we'd love for you to join us in Bristol, North Somerset or South Gloucestershire.

Agenda for Change Salary, full NHS benefits, 27+ days' annual leave, and participation in the NHS Pension Scheme – just a glimpse of the benefits you'll receive.

We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation.

We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.

Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different – we create development opportunities for all our colleagues and apprentices.

Interested? View our benefits leaflet which you can find attached to this vacancy.

Person Specification

Qualifications (Essential)

• Functional literacy and numeracy level 3/ GSCE grade A‑C or equivalent including English Language and Mathematics
• NVQ 3 Business and Administration or equivalent experience
• Trained in a range of systems/IT applications relevant to the role eg EMIS/Clinical System and Microsoft Office

Qualifications (Desirable)

• Educated to AS/A Level Standard or equivalent
• NVQ 4 Business and Administration or equivalent

Experience (Essential)

• Recognising complex patient needs and escalating appropriately
• Able to handle sensitive and confidential issues and recognise the need for discretion and confidentiality
• Proven experience of using an EPR (Electronic Patient Record) i.e. EMIS, Rio, System One

Experience (Desirable)

• Previous experience of Cloud based telephony systems
• Proven ability to work from home and maintain effective workload prioritisation
• Previous acute or community care experience

Additional information

Disclosure and Barring Service Check – This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration – Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

For further information and details about the role, please refer to the full job description and person specification.

Please note, we cannot offer a Certificate of Sponsorship for this role.

If you currently require a visa to work in the UK, there must be a minimum of 14 months remaining until the expiry date. If you do not disclose your expiry date within your application, it may not be considered. Please only provide the expiry date and not your share code within your application.

If you refer to qualifications or employment within your supporting statement, that has not been included in your Qualifications, Training or Employment History, this information may be discounted.

Details

Date posted: 18 November 2025

Pay scheme: Agenda for Change

Band: Band 3

Salary: £24,937 to £26,598 a year per annum, pro rata

Contract: Permanent

Working pattern: Part‑time, Flexible working

Reference number: 083‑7606865‑SL

Job locations: Withywood Centre, Queens Road, Bristol, BS13 8QA

Employer details

Employer name: Sirona care & health CIC

Address: Withywood Centre, Queens Road, Bristol, BS13 8QA