SPA Health Navigator

Sirona Care & Health; Bristol; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading community services provider in Bristol is looking for highly motivated Health Navigators. As part of the Single Point of Access team, you will provide administrative support across various healthcare channels, ensuring accurate patient records and effective communication. Ideal candidates should be organized, possess strong interpersonal skills, and thrive in a flexible work environment. This position offers NHS benefits, competitive salary, and opportunities for professional growth.

Benefits

NHS benefits

27+ days annual leave

Participation in NHS Pension Scheme

Qualifications

• Strong organizational skills are essential.
• Good knowledge of administrative processes required.
• Ability to work without supervision when required.

Responsibilities

• Provide comprehensive administrative support to health and social care professionals.
• Act as the first point of contact for service users via various channels.
• Maintain accurate records and data in IT systems.

Skills

Interpersonal skills

Verbal communication

Written communication

Organizational skills

Problem solving

Job description

We have an exciting opportunity to appoint highly motivated Health Navigators to join our friendly and supportive Single Point of Access (SPA) team across Bristol, North Somerset, and South Gloucestershire on a permanent basis!

Our team is compiled of 100 Health Navigators & Clinicians working flexibly across 3 sites in Bristol, Clevedon, and Warmley. We offer hybrid working and flexible shifts. We are looking for Navigators who are available for shifts working between hours of 15:00 and 20:00 Monday to Friday, 1 day per weekend between 08:00-22:00.

SPA is the first point of contact for all referrals into Planned Nursing, Therapy and Urgent Community Response.

Responsibilities

• As Health Navigators we provide comprehensive administrative support to health and social care professionals, hospitals, GPs, service-users, their relatives and carers and other stakeholders in the wider health community. We provide first line support through phone calls, emails and other electronic referral.
• To act as the first and central point of contact for the service both by telephone, email and in person. To determine and / or act independently to enquires which may be of a confidential / volatile nature.
• Have a good knowledge of various administrative processes and practices, some of which are non-routine activities such as answering queries, chasing progress and task-related problem solving acquired through experience and training.
• To have the ability to work without supervision when required to identify patients needs and the most appropriate pathway for people referred via SPA using a clear set of guidelines.
• To liaise internally with colleagues within the organisation, and externally with partner organisations and outside agencies, service users, and other members of the public.
• To maintain accurate and up to date patient records and data collated in the Sirona IT systems.

If you are organised, have great interpersonal skills, strong verbal and written skills and have an eye for detail this could be the role for you...

We are looking for a team member who is hard working, flexible and able to prioritise their work, and who wants to be part of a highly motivated and enthusiastic team.

Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas.

About the Employer

We are Sirona care & health - England's largest provider of Adult's and Children's Community Services and we'd love for you to join us in Bristol, North Somerset or South Gloucestershire.

Agenda for Change Salary, full NHS benefits, 27+ days' annual leave, and participation in the NHS Pension Scheme - just a glimpse of the benefits you'll receive.

We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation.

We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.

Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different - we create development opportunities for all our colleagues and apprentices.

Benefits

View our benefits leaflet which you can find attached to this vacancy.