Spa Guest Services Agent

TN United Kingdom; City of Edinburgh; On-site; Full time

Job summary

Ein etabliertes Unternehmen im Herzen von Edinburgh sucht einen Spa Guest Services Agent, der leidenschaftlich für Kundenservice und Wellness ist. In dieser Rolle sind Sie verantwortlich für die Bereitstellung eines erstklassigen Erlebnisses für Spa-Gäste, während Sie die täglichen Abläufe unterstützen und die Teamleistung fördern. Sie werden Teil eines dynamischen, leistungsstarken Teams in einem der renommiertesten Luxus-Spas der Stadt. Wenn Sie die Fähigkeit haben, unter Druck zu arbeiten und eine Leidenschaft für exzellenten Service mitbringen, dann ist diese Position ideal für Sie.

Benefits

Kostenlose gesunde Mahlzeiten während der Dienstzeit

50% Rabatt auf Speisen und Getränke

Rabatt auf Freizeitangebote

Ermäßigungen für Hotelübernachtungen

28 Tage Jahresurlaub

Flexibilität beim Kauf zusätzlicher Urlaubstage

Vollfinanzierte Ausbildungen

Qualifications

• Erfahrung in einem Luxus-Spa oder Gastgewerbe ist erforderlich.
• Fähigkeit, unter Druck ruhig zu bleiben und Gästeanfragen professionell zu behandeln.

Responsibilities

• Gewährleistung eines außergewöhnlichen Gästeservices im Spa.
• Überwachung der täglichen Abläufe und Teamkommunikation.

Skills

Kundenservice

Teamführung

Spa-Buchungssysteme

Verkauf von Wellnessprodukten

Education

Erfahrung im Gastgewerbe

Ausbildung in Wellness oder Spa-Management

Tools

Spa-Buchungssysteme

Job description

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Contract type: Permanent

Hours: Full Time

Posted date: 14/04/2025

Our Story:

The Caledonian Edinburgh has embodied the best in Scottish hospitality for over a hundred years. Situated at the West End of Princes Street, this former Victorian railway hotel nestles in the shadow of the Edinburgh Castle, within walking distance of Princes Street Gardens, the Royal Mile and Edinburgh’s Old Town, a UNESCO World Heritage Site.

Located in the heart of Scotland’s capital, we are proud to celebrate the Caledonian’s stories, anecdotes and memories over the last 120 years in Edinburgh. We would love for you to embark on the journey to our next chapter, The Caley Way!

Our Management Company:

As part of the Klarent Hospitality Portfolio, we are dedicated to offering our team excellent opportunities for growth and development. We take great pride in recognising and rewarding the hard work, commitment and long service of our exceptional team members.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We nurture talent and smart investment to drive superior performance and growth.

• Hourly Rate of £12.36
• Free and healthy meals when on duty.
• 50% off our Food & Beverage Venues – The Court & Caley Bar
• Discounted use of Leisure Facilities
• Stays in our hotels at discounted prices
• Go Hilton Recognition Platform
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&Cs apply
• 28 Day of Annual Leave, increasing with long service
• Flexibility to purchase additional holiday days
• We can coach, train and develop you to help find your passion - whether it is exploring your first role or your next step in the exciting world of hospitality!

The Role:

As our Spa Guest Services Agent at The Caledonian Edinburgh, you will be responsible for ensuring that exceptional guest service is consistently delivered to our spa guests, upholding the highest standards of hospitality. Your role is central to creating a memorable and personalised experience, managing inquiries, reservations, and service delivery efficiently. You will support the Spa Reception Team to maintain smooth daily operations, helping the management team to drive positive results and operational success.

Your involvement will extend to implementing and monitoring processes and procedures that improve the effectiveness, development, and profitability of the spa. You will oversee Spa Reception operations, ensuring that the team works cohesively and performs at a high level. You will also serve as a key point of contact for regular and VIP guests, ensuring that each guest experience exceeds expectations. Additionally, you will maintain the team’s learning and development through consistent training, managing the performance of the Guest Service Agents and ensuring effective communication with both the team and management.

You will play a key role in driving results for internal and external service scores, while maintaining high standards of guest service, product knowledge, and operational efficiency. In your role, you will also support the Spa Manager and represent them in their absence, ensuring the spa’s operations run seamlessly.

What We Desire:

• We are looking for a dedicated, professional, and customer-focused individual who thrives in a fast-paced, luxury hospitality environment.
• The ideal candidate will possess the ability to remain composed under pressure and effectively handle guest inquiries with patience, tact, and diplomacy.
• You will bring prior experience from a luxury spa, wellness, or hospitality environment. Strong administrative and promotional skills are also key to driving spa revenue, alongside previous experience in team leadership and people management.
• Familiarity with spa booking systems, consultation processes, and retail sales will be important, as well as an understanding of health and safety regulations within a spa environment.
• Ideally, you will have experience managing departmental budgets and cost control, and knowledge of industry benchmarking standards such as Forbes ratings will be highly desirable.

Why Join The Caledonian Spa Team?

At The Caledonian Edinburgh, we offer a truly exceptional working environment where career growth and development are at the forefront. You will be part of a dynamic, high-performing team in one of Edinburgh’s most renowned luxury spas. We provide ongoing training and opportunities to enhance your skills while recognising and valuing your contributions. If you are passionate about wellness, luxury service, and leading a high-performing team, we would love to hear from you!