Spa Experience Host

Center Parcs; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading leisure resort company in England is seeking a Spa Host. You will welcome Aqua Sana Guests and ensure a smooth guest service journey. The ideal candidate will have excellent communication skills, a friendly demeanor, and previous experience in a similar role. This position offers unique benefits such as a colleague bonus scheme and opportunities for career development.

Benefits

Colleague Bonus Scheme

Pension Scheme with Life Assurance

Colleague Recognition and Reward Scheme

Free use of leisure facilities

Discounted Center Parcs breaks

20% discount in restaurant and retail

Access to Perks at Work portal

Employee Assistance Program

Excellent career development opportunities

Qualifications

• Previous experience in a similar role or beauty industry.
• Ability to build relationships at all levels.
• Friendly and warm demeanor towards guests and colleagues.

Responsibilities

• Welcome all Aqua Sana Guests and ensure their smooth experience.
• Work as part of a team and engage with guests.
• Maintain spa standards and escalate issues as necessary.
• Lead complimentary wellness sessions.

Skills

Excellent verbal and written communication skills

Strong organisational skills

Computer literacy

Problem-solving skills

Relationship building

Time management

Teamwork

Job description

Responsibilities

As a Spa Host you will provide a professional and friendly welcome to all Aqua Sana Guests, ensuring the smooth running of the Guest Service Journey and delivering the best possible experience. Working as part of a team, the role requires an outgoing approach, accompanied with enthusiasm at all times and a passion to deliver customer satisfaction.

• Ensuring all guests are greeted in a bright, professional and friendly manner and ensuring their requests/queries are dealt with efficiently
• Working alongside the entire Aqua Sana team to ensure the smooth running of the department you will be at the heart of the guest journey, regularly engaging with our guests throughout their time with us
• Checking the spa and general areas on a regular basis and ensuring they are to the required standard. Escalating any issues to the Aqua Sana Duty Manager
• Leading a range of complimentary wellness sessions for our guests to enjoy
• To have a good understanding of our spa booking system

Hours of work

You will be contracted to work 60 hours per 4‑week period on a flexible basis. This means that your days and hours of work could vary each week and will include weekends as well as mid‑week shifts, but you will always receive at least your contracted hours each period. As our venue is open 365 days of the year, your working hours will include public/bank holidays and during Christmas and/or New Year on a rota basis.

Qualifications

• Excellent verbal and written communication skills
• Strong organisational skills and attention to detail
• Computer literacy
• Pre‑empts problems and seeks to find solutions
• Previous experience of working within a similar role / beauty industry
• Ability to build relationships at all levels
• Friendly, genuine and warm towards guests and colleagues
• Ability to utilise excellent time‑management skills and use own initiative and teamwork

Desirable requirements

• Previous experience with spa / leisure booking system

Benefits

Center Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few:

• Colleague Bonus Scheme
• Pension Scheme with Life Assurance
• Colleague Recognition and Reward Scheme – offering a choice of Center Parcs and High Street vouchers
• Free use of our leisure facilities
• Discounted Center Parcs breaks
• 20 % discount in our restaurant and retail outlets
• Access to Perks at Work portal – offering a wide range of retail and leisure discounts
• An Employee Assistance Program – providing support on financial, health and legal matters
• Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications