Spa Concierge & Guest Experience Host

RAFFLES; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading luxury hotel in Greater London is seeking a Spa Butler to provide exceptional service to guests. This role involves welcoming residents, assisting with spa-related information, maintaining high cleanliness standards, and ensuring guest satisfaction. The ideal candidate will have strong communication skills and a passion for wellness. With a commitment to high service levels under pressure, this role offers excellent benefits and growth opportunities within one of the world's best hotels.

Benefits

28 days holiday including bank holidays

Staff meals while on duty

Free dry cleaning for uniform

Employer pension contribution of 3%

Enhanced sick pay

Life Assurance 1x salary

Employee benefit card with discounts

Internal learning and development programmes

Qualifications

• Passion for wellness and providing excellent service.
• Proven track record of high-level service.
• Willingness to contribute to a 24h operational schedule.

Responsibilities

• Welcome and assist guests at the spa.
• Ensure guest satisfaction and address preferences.
• Maintain cleanliness and organization of spa areas.

Skills

Strong communication skills

Time management

Customer service

Ability to work under pressure

Job description

A leading luxury hotel in Greater London is seeking a Spa Butler to provide exceptional service to guests. This role involves welcoming residents, assisting with spa-related information, maintaining high cleanliness standards, and ensuring guest satisfaction. The ideal candidate will have strong communication skills and a passion for wellness. With a commitment to high service levels under pressure, this role offers excellent benefits and growth opportunities within one of the world's best hotels.