SPA Clinical Triage Nurse | North Tees and Hartlepool NHS Foundation Trust

North Tees & Hartlepool NHS Foundation Trust; Billingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A healthcare provider in the UK seeks a Clinical Triage Nurse to receive and triage referrals, support a multidisciplinary team, monitor heart failure patients, and provide telephone support to individuals in their last 12 months of life. Strong communication and IT skills are essential for this role that emphasizes patient care and effective service connections.

Responsibilities

• Receive and triage referrals from a wide range of people and services.
• Ensure referrals reach the right service in the shortest possible time.
• Support the Virtual Frailty Ward during daily multidisciplinary team meetings.
• Monitor the Health Call system, escalated out‑of‑range observations, and act upon them.
• Deliver Palcall telephone support and signposting service.

Skills

IT literate

Ability to multi-task

Advanced communication skills

Job description

Overview

The SPA Clinical Triage Nurse receives referrals from diverse services, triages them, and ensures timely, appropriate service connections. The role supports the Virtual Frailty Ward during daily MDT meetings, monitors the Health Call system for heart failure patients, escalates out-of-range observations, and provides Palcall telephone support and signposting to individuals within the last 12 months of life.

Responsibilities

• Receive and triage referrals from a wide range of people and services.
• Ensure referrals reach the right service in the shortest possible time.
• Support the Virtual Frailty Ward during daily multidisciplinary team meetings.
• Monitor the Health Call system, escalated out‑of‑range observations, and act upon them.
• Deliver Palcall telephone support and signposting service for people deemed to be within their last 12 months of life.

Qualifications

• IT literate.
• Ability to multi‑task.
• Advanced communication skills.

Benefits and Workplace Culture

University Hospitals Tees prioritises safe, high‑quality care, inclusive workplaces, well‑being initiatives, and professional development. Staff are recognised through awards and colleagues appreciate each other. The organisation supports the Making Every Contact Count approach to health promotion.

Recruitment and Closing Date

This advert closes on Tuesday 14 Oct 2025.