Spa Attendant Supervisor

Kohler Co.; St Andrews; On-site; GBP 30,000; Full time

Job summary

A luxury resort in Scotland is seeking a Spa Attendant Supervisor. In this role, you will manage the cleanliness and operations of the Spa, lead a team, and ensure high standards of service. Previous customer service experience and excellent interpersonal skills are essential. This is a permanent position working 40 hours per week with a salary of £29,182.40.

Benefits

Free meals and drinks

Discounts across the resort

Access to on-site gym and spa

Access to The Dukes Championship Golf Course

24/7 Employee Assistance Programme

Qualifications

• Previous experience in a customer service environment.
• Excellent interpersonal skills with diverse groups.
• Able to support and delegate tasks.

Responsibilities

• Ensure cleanliness and hygiene of spa areas.
• Manage daily operations of Spa and Leisure Attendant team.
• Train Spa Attendants and maintain operational standards.

Skills

Customer service experience

Interpersonal skills

Delegation skills

Professionalism

Flexibility

Computer literacy

Job description

About Us

At the heart of the world’s greatest golfing destination, the Old Course Hotel, Golf Resort & Spa is an AA 5 Red star, award-winning resort centred around active wellbeing and indulgent good times.

Part of Kohler Company, the Old Course Hotel, Golf Resort & Spa is a privately owned resort, priding ourselves on delivering personalised guest experiences to create lasting memories.

Why Join Our Team?

There’s never been a more exciting time to become part of the Old Course Hotel, Golf Resort & Spa. With a stunning transformation of our Kohler Waters Spa, we’re prepared to offer an even more elevated and rejuvenating wellness experience.

About the Role

We have an exciting opportunity to join our team as a Spa Attendant Supervisor. In this role you will ensure the shift runs smoothly, and efficiently, while taking responsibility for the entire Spa & Leisure Attendant team and Night Attendant team.

You will lead by example, ensuring the team are constantly maintaining the Spa and Fitness cleanliness to the highest standard according to Preferred Hotel and Health & Safety Standards.

Your responsibilities will include:

• Responsible for maintaining the day-to-day cleanliness and hygiene of all areas of Spa and Fitness Centre in accordance with the Health and Safety legislation.
• Carry out checks to ensure that Fitness Centre and wider Spa areas are clean, well-stocked with equipment and products, safe and hygienic.
• Provide direct support to the Spa Management Team when required. This may include deputising in their absence, assisting with handling of complaints, problem solving, making sure Spa runs smoothly.
• Interact and communicate effectively with members, team members, guests, and management team.
• To carry out all cleaning procedures according to the prescribed Kohler Waters Spa standards.
• Train Spa Attendants and Night Spa Attendants, update standards operational procedure when needed. Act as a role model for all levels of Spa Attendants with consistent mentoring and training.
• Responsible for cleaning stock control, undertaking stock takes, and process orders as requested. Monitor and control stock levels and make Spa Manager aware when stock levels need replenishing.
• Report equipment malfunctions promptly and accurately, be able report to maintenance department about any issues and follow up on completion.
• Always display a high level of integrity and professionalism in dealing with guests, employees, and outside contracts.
• Conduct monthly 1-2-1 with all Spa Attendant and Night Spa Attendants.
• Produce and overview Rota on daily/ monthly basis, control labour cost.
• Produce an up-to-date training plan for all attendant team members ensuring that the Training Manual is up to always date.

To be successful in this role you will have the following qualities and experience

• Previous experience of working within a Customer Services environment.
• Excellent interpersonal skills and feel at ease with people from all walks of life.
• Proactively support and delegate tasks to spa attendants.
• A role model; exhibit professionalism, no guest complaints, immaculate grooming, treatment area cleanliness, outstanding product knowledge and ability to listen if addressing positive or areas to improve feedback to colleagues to help them to perform at their best on a day-to-day basis.
• Flexible approach to the job and be able to work a variety of hours including evenings and weekends.
• Computer literate.
• Be ready to face challenges, learn fast and understand the Spa structure.

Hours

Permanent Contract working 40 hours, working 5 days out of 7.

Salary

£29,182.40

Benefits

• Free meals and drinks in our complimentary staff canteen.
• Discounts across the resort including in our restaurants, room rates, pro shop and golf course.
• Wider group discounts within Kohler group.
• Free access to our on‑site gym and spa facility.
• Free access to our The Dukes Championship Golf Course.
• 24/7 access to the Employee Assistance Programme.

The Old Course Hotel, Golf Resort and Spa is an equal opportunities employer. We aim to ensure that no job applicant, employee, or worker is discriminated against on the grounds of protected characteristics.