Spa Attendant / Cleaner

Exclusive Hotels; United Kingdom; On-site; GBP 20,000 - 25,000; Full time

Job summary

A luxury hotel group in the United Kingdom is seeking a dedicated Spa Assistant to maintain cleanliness and provide exceptional guest service within the spa areas. This role involves daily setup of poolside areas and communication with clients. Candidates should have a positive personality, a passion for guest service, and a valid UK driving licence. Competitive salary and benefits are offered.

Benefits

Competitive salary

29 days holiday

50% Discount on food and beverage

Free gym access

Meals on duty provided for free

Qualifications

• Be eligible to work in the UK.
• A valid clean UK driving licence is needed.

Responsibilities

• Ensure the changing areas are clean, tidy and stocked.
• Set up the indoor and outdoor poolside areas daily.
• Collect dirty laundry and ensure items are laundered.
• Transport laundry across the resort.

Skills

Positive and pleasant personality

Passion for delivering exceptional guest service

Flexibility and enthusiasm for the Spa Industry

Team player

Job description

Overview

In a NutshellBlend together 45,000 sq. ft. of pure relaxation with unrivalled five star facilities including eight indoor and outdoor pools (one with underwater music), a thermal heaven heat experience and treatments that are just as 'feel good' as they are effective and you have the most perfect spa experience you could wish for.Having been awarded 5 bubbles Luxury Spa from the Good Spa Guide, why wouldn’t you want to come and join the Exclusive team?Responsible for providing a first class level of hospitality to our Exclusive Spa Members, Spa Day guests and hotel residents by maintaining the cleanliness, appearance and overall provision of guest supplies within the spa areas.

Responsibilities

• Ensure the changing areas are clean, tidy and stocked; ensure all public areas are open during the required hours.
• Set up the indoor and outdoor poolside areas on a daily basis.
• Collect dirty laundry including robes and towels and ensure all items are laundered and re-stocked throughout the Spa.
• Transportation of laundry using the buggy across the resort.
• Be present in all public areas even at quieter times.
• Ensure good housekeeping standards are maintained at all times in all front of house and back of house areas within the spa, including poolside and Thermal Heaven.
• Follow hotel and spa procedures with respect to grooming, performance, health & safety, emergency procedures and all other company policies and procedures as detailed in the company handbook.
• Promote a professional and helpful image to the client and give full cooperation to any client requiring assistance with a prompt and helpful attitude.
• Anticipate client needs whenever possible to enhance quality service and in turn ensure client satisfaction.
• Maintain regular and effective communication within your team and at all levels throughout the business.
• Undertake any other reasonable duties as required by the management team.

Qualifications

• A positive and pleasant personality.
• A passion for delivering exceptional guest service.
• Flexibility and enthusiasm for the Spa Industry.
• Be a team player.
• Be eligible to work in the UK.
• A valid clean UK driving licence.

Benefits

• Competitive salary; benefits and above Real Living Wage where applicable.
• 29 days holiday (increasing with length of service).
• Discretionary service charge system.
• 50% Discount on food and beverage across all Exclusive properties.
• Discounts on room nights across all Exclusive properties.
• Access to Hospitality Action Employee Assistance Programme and Wellbeing Studio.
• Hospitality Essentials Discount Marketplace.
• Meals on duty provided for free.
• Recognition and rewards scheme.
• Access to our learning platform with training and development programs.
• Free gym access; where available dedicated classes.
• B Corp accreditation and commitment to people, product and planet.
• Free downloads to newspapers, magazines and books.
• Cycle to work scheme.