SPA Admin Coordinator | London North West University Healthcare NHS Trust

London North West Healthcare NHS Trust; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

A leading healthcare organization in Greater London is seeking a highly motivated individual to coordinate referrals and support service operations. The ideal candidate will manage patient encounters, foster partnerships with community agencies, and ensure continuity of care. Strong communication skills and the ability to maintain professional standards are essential. This role involves working flexible shifts across healthcare services.

Qualifications

• Excellent communication skills.
• Ability to coordinate referrals to community agencies.
• Experience in maintaining professional and statutory practice standards.

Responsibilities

• Manage the Echo and 24‑hour tape diary.
• Coordinate referrals to community agencies and external organizations.
• Support day-to-day operation of the service.

Job description

About the role

We are looking for a highly motivated and enthusiastic individual to work closely with our Matrons, Clinical Nurse Manager and Charge nurses to facilitate the timely, effective and appropriate referrals to the Single Point of Access (SPA).

Key Responsibilities

• Managing the Echo and 24‑hour tape diary, submitting monthly Advice & Guidance data to the Information Team, and ensuring all patient encounters are promptly booked on Cerner.
• Coordinating referrals to community agencies, fostering strong partnerships with external organisations including Primary Care Trusts, GPs and Social Services to facilitate safe, timely discharges and prevent unnecessary hospital admissions.
• Supporting the smooth day‑to‑day operation of the service, optimising hospital bed usage and reducing patient length of stay.
• Working shifts covering service hours from 08:00 to 22:30, seven days a week, to ensure continuity of care.
• Maintaining professional and statutory practice standards in line with the Community Care Act, Council policies and Acute Trust guidelines; the SPA will open 7 days a week for 12 hours a day based in Ambulatory Care / SDEC at NPH.
• Maintaining confidentiality of information consistent with legislation and Trust policies.
• Demonstrating excellent communication skills and forming positive relationships with ward staff and service users.
• Utilising interpreting resources to communicate when barriers to understanding are present.
• Maintaining effective partnership and joint working arrangements with external providers and ensuring close working relationships with wider voluntary sector services.
• Being aware of other operational systems within SDEC and being flexible to work where the need is greatest across the SDEC.
• Triaging referrals, distinguishing between urgent and less urgent referrals within the SDEC pathways and ensuring that every referral is directed to the appropriate pathway.
• Communicating, establishing and maintaining relationships, influencing and gaining the co‑operation of others by communicating in a manner consistent with their level of understanding, culture and background.
• Relaying information accurately to patients and other agencies to enable a smooth process.
• Providing complex information to patients/carers, requesting assistance where there are language or understanding barriers, obtaining informed consent in sensitive circumstances and demonstrating empathy with patients, carers and families.

About the Trust

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serves a diverse population of almost one million people. We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country, the country’s top‑rated hyper‑acute stroke unit and one of only three hyper‑acute rehabilitation units in the UK.
• St Mark’s Hospital: an internationally renowned specialist centre for bowel disease.
• Ealing Hospital: a busy district general hospital providing a range of clinical services, a 24/7 emergency department and an urgent care centre, and specialist care at Meadow House Hospice.
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.