Southwold Retail Crew

Finisterre; Southwold; On-site; GBP 19,011,000 - 22,042,000; Part time

Benefits offered by this job

25 days holiday

Birthday day off

Volunteer days

Pension with Nest

60% product discount

30% Friends and Family discount

Uniform allowance

Enhanced Family Leave

Life assurance

Wellbeing resources

Learning Library access

Regular team socials

Career development

Sea Tuesday updates

Job summary

Finisterre is seeking a part-time Retail Crew at our Southwold store. You will deliver exceptional customer service, share our brand story, and drive sales while embodying our values. The role supports store campaigns, replenishment, and community-focused activities in a fast-paced environment.

You will work closely with the team to ensure high standards of presentation, stock availability, and customer experience, while growing with a purpose-led brand committed to sustainability.

Qualifications

• Previous experience in a customer-focused role.
• Strong customer service mindset and attention to detail.
• Knowledge of retail operations and store standards.
• Willingness to work part-time hours, including weekends.

Responsibilities

• Build engaging customer relationships and share genuine experience.
• Communicate Finisterre POD and product knowledge authentically.
• Maintain high standards of customer service with honesty and integrity.
• Grow a loyal customer base and position the store as a community hub.
• Contribute to achieving sales targets and KPIs across channels.
• Support timely launches, promotions and campaigns in-store.
• Follow visual merchandising and presentation guidelines.

Skills

Customer service

Communication

People skills

Teamwork

Self-motivated

Willingness to develop

Job description

Born two decades ago from the needs of hardy British surfers, Finisterre creates enduring outdoor wear for an inspired life in and around the ocean. Proudly B Corp certified, we have committed to a deep belief: to make truly exceptional products in a more responsible and transparent way. Whether based at our cliff top headquarters in St. Agnes, Cornwall, or in one of our retail locations across the UK, Finisterre is a truly unique brand and career proposition.

Our store locations are the beating heart of our community. As Finisterre grows and moves forward, we want to increase our retail footprint; opening more stores where our customers are and continuing to make them exciting places that bring our brand and product narratives to life through our friendly, knowledgeable staff and exceptional customer service. Our retail teams offer amazing opportunities to grow a long-term career with purpose-led brand. So, if you want to be part of a truly authentic, purpose-led brand and you share our vision to create exceptional products in a responsible way, then we would love to hear from you.

ABOUT THE ROLE

We have an exciting opportunity for retail professionals to join the Finisterre team at our fantastic Southwold store.

The role of Retail Crew is the first step on the ladder of our retail development path. Fundamental to the day to day running of the store you are often the first touchpoint our customer has with the brand. This role is critical to drive sales by the delivery of exceptional customer experience that exceeds expectations, standards and operations.

KEY RESPONSIBILITIES

Customer Experience

• Create an engaging customer relationship, through sharing genuine experience, personal interests and adventure.
• To understand and communicate our POD within our product range authentically through own experience and technical knowledge.
• Openness and honesty in all situations and to take appropriate actions where necessary to ensure a high standard of customer service.
• Build a loyal customer base and positive relationships throughout the Finisterre community, champion your store as a community hub both within our own events and externally.
• Commercial
• Contribute to the commercial success of the store through delivering sale targets and KPI’s. Rising to the challenging targets, embracing change and walking through the door with a positive attitude.
• Exceed customers’ expectations and maximise sales potential through our multi-channel offer effectively.
• Contribute to the timely execution of all launches, promotions and campaigns in store.

Operations

• Optimise conversion through ensuring that visual merchandising and presentation guidelines are followed at all times.
• Maintaining high security through service, shop floor awareness and ensuring all security measures are adhered to.
• Ensure all health and safety policies are adhered to at all times.
• Maintain a high standard of housekeeping throughout the store and back of house.
• Ensure that the shop floor is always fully stocked through effective use of our replenishment systems.
• Contribute to the continuous improvement of operations, always seeking better more efficient practices and feeding back to store managers on potential changes.

People

• Actively participate in the team by helping others and building positive relationships throughout the store.
• Be responsible for own personal development and actively seek opportunities for improvement through internal and external sources.
• Adhere to all current policy and procedure laid out by Finisterre.
• Bring our values to life

WHAT YOU’LL BRING TO FINISTER

• You share our love of the sea and our brand values. You care about our planet and want to share your passion for protecting it with others.
• You are a people person. You genuinely like talking to others, are outgoing and approachable. You bring a sense of fun, enthusiasm and passion to everything you do and work well on your own and as part of a team.
• You are self-motivated. You are proactive and committed in your own personal development, education and training.
• To be willing to take on new and ad hoc tasks when required.
• Previous experience in a customer focused role.
• A strong understanding of exceptional customer service.
• Knowledge of retail operations.

Important

The successful candidate must, by the start of their employment, have permission to work in the UK. Please note that Finisterre are not licensed to sponsor overseas workers.

WHAT YOU’LL RECEIVE FROM FINISTERRE

We are offerin g a part time, permanent contract, based at our Southwold, with an hourly wage of £13.45 per hour.

But it’s not just a job. At Finister re, we provide an opportunity to grow and develop yourself within at a fast-paced, growing B Corp certified brand with a great culture and an exciting purpose. You’ll get the chance to collaborate with a diverse community of people with a shared mission. In return, we take good care of you through a range of initiatives and rewards, including:

• 25 days holiday per year,plus an allowance ofup to 8 UK bank holidays(pro rata for pat time employees)
• Additional holidays for length of service
• Your birthday day off
• Up to 3 daysof paid volunteering per year – we will support you in giving back to communities and causes
• A discretionary bonus scheme,based on store performance
• A pension scheme with Nest
• 60% product discount for personal and gift use
• 30% Friends and Family product discount
• A uniform allowance to help you representthe Finisterre brand with confidence and authenticity on the shop floor
• Enhanced Family Leave policies to support you in growing your family
• Life assurance with access to an onlinewellbeing platform which includes, an employee assistance program, virtual GP appointments, digital gym, and a range of perks
• Access to a range of wellbeing resources, including counselling services, cycle to work, eye tests, and wellbeing activities
• Regular team social and training days
• Various discounts from our B Corp community
• Access our online Learning Library and company-wide training sessionsdelivered by both internal and external trainers to support you in your ongoing development.
• Sea Tuesday companywide updates
• And so much more!

Closing date

We’ll be interviewing as we go along, so we’d encourage you to submit your application at the earliest opportunity, as the role may close earlier than advertised.

Finisterre is committed to building diverse and inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work.