Southwest Case Services Officer — Hybrid Admin & Support

Cafcass; Bristol; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A not-for-profit organization in Bristol seeks a Business Services Officer to support local Family Court Advisers. This role involves monitoring case progression, handling referrals, and providing administrative support. Candidates should have experience in a similar role and relevant qualifications in business administration. This position allows for flexible hybrid working within a diverse and inclusive environment.

Qualifications

• Relevant qualification in business administration (e.g., NVQ2) or willingness to work towards a qualification.
• Significant experience in a similar role.
• Confident and capable of using MS Office applications.
• Clear, confident communicator via email, phone and in person.
• Team-player who thrives in a collaborative environment.
• Able to prioritize work in a fast-moving environment.

Responsibilities

• Monitor case progression.
• Receive referrals from the Court or Cafcass Intake Team.
• Create, update and close cases within the case management system.
• Send letters and information packs to service users.
• Identify missing information and follow-up as required.
• Deal with telephone enquiries.
• Meet and greet visitors.
• Provide general administrative support to the team.

Skills

Experience in a similar role

Confident MS Office user

Clear communicator

Team player

Ability to prioritize

Interest in mental health issues

Education

Relevant qualification in business administration

Job description

A not-for-profit organization in Bristol seeks a Business Services Officer to support local Family Court Advisers. This role involves monitoring case progression, handling referrals, and providing administrative support. Candidates should have experience in a similar role and relevant qualifications in business administration. This position allows for flexible hybrid working within a diverse and inclusive environment.