Solutions Planning Account Manager

WPP MEDIA; City Of London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A global media collective in London is seeking a Solutions Planning Account Manager to manage key client relationships and oversee campaign execution. The ideal candidate has experience in account management and a strong understanding of digital media. This role involves mentoring junior team members, ensuring operational excellence, and delivering exceptional client service. Competitive benefits and a hybrid working environment offered.

Benefits

Competitive medical insurance

Group retirement plans

Significant paid time off

Employee mental health awareness days

Qualifications

• Proven background in agency or account management roles with media planning experience.
• Strong understanding of the digital media landscape and campaign management skills.

Responsibilities

• Act as primary contact for clients, managing day-to-day relationships.
• Oversee execution of campaigns, ensuring objectives are met.
• Lead financial management by overseeing reconciliations and bookings.

Skills

Communication & Relationship Management

Initiative & Resilience

Attention to Detail

Technical Skills

Campaign & Pipeline Management

Data Application Awareness

Compliance & Best Practice

Proactive Mindset

Tools

Excel

Salesforce

PowerPoint

Job description

About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

Role Summary and Impact

The Solutions Planning Account Manager is responsible for the day-to-day management of key client relationships across the WPP agency network. This includes developing strategic brief responses across our full channel mix; ADOOH, ATV, and Programmatic, and overseeing IO management and campaign delivery to ensure seamless campaign execution. The Account Manager will also play a key role in mentoring and supporting junior team members, helping to drive operational excellence across the team. This position requires a strong understanding of the digital media landscape, strategic campaign management skills, and a passion for delivering outstanding client service and results.

Key Responsibilities

• Client Leadership: Act as the primary point of contact for your assigned clients, building strong relationships within the agency and being recognised as their “go-to” for queries/support.
• Campaign Planning & Delivery: Manage client briefs within agreed SLAs, developing single channel and cross‑channel campaign plans across ADOOH, ATV, and Programmatic. Ensure client objectives are met with the strategic response to brief you’ve put forward.
• Campaign Management: Oversee the day‑to‑day execution of campaigns across WPP Media Solutions, collaborating closely with the Activation team to ensure seamless delivery and swift resolution of any issues.
• Revenue & Pipeline Management: Own the management of your Agency’s revenue pipeline; tracking briefs, maintaining accurate forecasts, and supporting the achievement of revenue targets.
• Financial Management: Lead the reconciliation and management of client bookings, working closely with the finance team and maintaining clear communication with agencies on any queries.
• Agency Engagement: Represent WPP Media Solutions at agency meetings and surgeries. Deliver education sessions and develop supporting collateral to enhance agency understanding of our products and solutions.
• Measurement & Insights: Coordinate the organisation and delivery of assets required for measurement studies, ensuring accuracy and timeliness across our measurement suite. Working collaboratively with our Marketing Science and Product Solutions team.
• Team Development: Support the SAM and AD on ad hoc projects and play an active role in mentoring and upskilling junior team members, promoting best practices and operational excellence.
• Experience: Proven background in agency or account management roles, with strong exposure to media planning and campaign delivery.

Skills and Experience

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilise the Enterprise.

Core Role Competencies

• Communication & Relationship Management: Articulate communicator with the ability to build trusted, long‑term relationships with clients, agencies, and internal teams.
• Initiative & Resilience: Self‑motivated, energetic, and resilient; able to work independently and deliver against individual and team goals.
• Attention to Detail: Meticulous in managing bookings, financial reconciliations, and delivery processes.
• Technical Skills: Proficient in Excel, Salesforce, and PowerPoint.
• Campaign & Pipeline Management: Skilled in campaign management, meeting KPIs, and managing sales pipelines with accurate revenue forecasting.
• Data Application Awareness: Understanding of how data can be leveraged to access and engage target brand audiences.
• Compliance & Best Practice: Committed to adhering to established compliance guidelines and operational best practices.
• Proactive Mindset: Continuously seeks opportunities to innovate, improve processes, and enhance the team’s product offering.

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in‑office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we’re together, fostering creativity, collaboration, and connection. That’s why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Please note this is a UK based role and requires individuals to have the right to work in this location.

Please read our Privacy Notice ( https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.