Solutions Owner, Content & Digital

F. Hoffmann-La Roche AG; Welwyn Hatfield; On-site; GBP 90,000 - 120,000; Full time

Job summary

Roche in the United Kingdom is seeking a Solutions Owner for Content & Digital Experience to own the technical strategy and local backend for content and digital experience platforms. You will ensure high-quality customer experiences across marketing automation, asset management, consent, web experience, and webinar platforms.

You will lead AI-driven content creation initiatives, maintain data pipelines between hubs and deployment platforms, and collaborate with global product owners to uphold

Qualifications

• Hands-on experience in backend of content management and digital asset management systems.
• Understanding of web logic, HTML and CSS basics, and asset metadata schemas.
• Familiar with GenAI tools and automated content creation workflows.

Responsibilities

• Own the UK's technical strategy for content and digital experience platforms.
• Configure, troubleshoot and hands-on admin of back-end systems; ensure business continuity.
• Define identity management and asset platform workflows; mentor Journey Orchestrators.

Skills

CMS backend

DAM experience

GenAI workflows

Tools

Adobe Experience Manager

Veeva PromoMats

CIAM / Identity Management

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Solutions Owner for Content & Digital Experience is a lead responsible for the end-to-end integrity of the UK's digital content and experience ecosystem. You own the strategic roadmap for our marketing automation, digital asset management, consent and registration, web experience and webinar platforms. You ensure Marketers, Medical Affairs and Field teams can deploy high-quality customer experiences. While Marketers create content and Journey Orchestrators build journeys, you build the digital foundation: the master web templates, automated asset workflows and GenAI integrations that make their work possible. Roche is introducing new tools, technologies and processes and embracing AI and data, and this role is critical to leading that change.

The Opportunity

Your focus is to own the technical strategy while retaining the depth to configure, troubleshoot and intervene hands-on. You own the UK's local instance and backend configuration for content and digital experience platforms. You own identity management systems and our promotional asset platform, including claims and asset management. You act as the key contact for our internal content creation service, increasing UK adoption of it. You serve as the UK lead for AI-driven content creation and review platforms. You build and maintain the technical pipes between content hubs and deployment platforms so assets flow and are tagged correctly. You partner global product owners to influence the fundamental build of digital tools and set quality standards for global operational teams. You provide daily technical mentorship to the Journey Orchestrators and design the compliance safety nets that let the business move at pace.

Who you are

• You bring deep, hands-on experience in the backend of content management and digital asset management systems.
• You understand web logic, HTML and CSS basics, and asset metadata schemas.
• You are familiar with GenAI tools and automated content creation workflows.
• You translate digital strategy into high-performance technical requirements with Marketing, Medical and Field colleagues.
• You are willing to perform hands-on administration to ensure business continuity during peak periods.

Preferred

• Experience with the Adobe stack, including Experience Manager, Campaign and Express.
• Experience with Veeva PromoMats.
• Experience with consent and identity management (CIAM) systems.

Relocation

Relocation support is available for internal Roche candidates moving to the UK from another Roche affiliate.

Join us and build the digital foundation that helps more patients benefit from our science.

Who we are

Who we are A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Lets build a healthier future, together.

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd.

At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants’ requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.

We believe it's urgent to deliver medical solutions right now - even as we develop innovations for the future. We are passionate about transforming patients’ lives. We are courageous in both decision and action. And we believe that good business means a better world. That is why we come to work each day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow. We are proud of who we are, what we do, and how we do it. We are many, working as one across functions, across companies, and across the world. We are Roche.