Solutions Manager - Textile Care Repair

Primark Stores Limited; Reading; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading fashion retailer in Reading is seeking a Primark Cares Solutions Manager to drive sustainable initiatives within textile care and repair. The role involves collaboration with internal teams and external partners to implement innovative solutions that enhance customer engagement and promote durable clothing. Ideal candidates will have over 5 years of relevant experience and a passion for sustainability, along with strong interpersonal and stakeholder management skills.

Benefits

27 days of leave plus bank holidays

Flexible Working

Healthcare

Pension

Potential Bonus

Qualifications

• 5+ years of relevant, professional experience within either Product or Quality roles.
• Experience in a fast‑paced, global retail environment preferred.
• Depth of knowledge of fashion retail and product knowledge an asset.

Responsibilities

• Collaborate across a range of skill sets to support clothing durability.
• Work with internal/external teams to deliver sustainable solutions.
• Design and analyze customer surveys to track behavioral changes.
• Develop customer personas to enhance engagement.

Skills

Strong commercial acumen

Interpersonal skills

Stakeholder management

Adaptability

Knowledge of fashion retail

Passion for sustainability

Job description

Primark Cares Solutions Manager (Textile Care & Repair)

Because we strive to put people first. Culture, our way.

The Primark Cares Solutions Manager (Textile Care & Repair) will be a key role in supporting and driving the Primark Cares Product pillar. Ideally coming from a Product or Quality background, this person will be an effective communicator and collaborator, with the ability to take complex problems and drive simple but commercial solutions. They will work with multiple key stakeholders and functions across the business, building strong networks both internally & externally. As the Primark Cares team continues to evolve and grow, they will have the opportunity to establish key processes and standards within the business and the ability to react in a changing environment.

What You’ll Do:

In your role, you’ll collaborate with different people across a range of skillsets. Here’s a flavour of your day‑to‑day:

• To support on the publicly committed target ‘strengthening the durability of our clothing’.
• Work alongside and support internal/external teams, to deliver on Loving Clothes for Longer.
• Scale the ‘Love it for Longer’ programmes across our markets, through a service offering and education lens, with a clear strategy on how this will look and feel for the customer..
• Embed and support in-country implementation, where applicable, a ‘train the trainer’ approach by country/region, and monitor effectiveness for workshops.
• Work with in-country ambassadors to maintain consistency of the program and that sessions are constantly exciting, educating and evolving.
• Prove impact on customer behaviour change and/or perception shift of Primark's efforts and measure for all consumer-facing 'clothing extension' efforts.
• Design, implement and analyse customer surveys, conducting follow‑up surveys with post customer engagement enabling the tracking of changes
• Develop and drive social listening parties to support survey outputs Conduct follow‑ups with post customer engagement with Primark initiatives.
• Develop and create a set of customer personas to map long‑term engagement journeys, linking in with Customer insights and other areas of the customer function.
• Identify and implement the most effective means of educating customers to change behaviour. And measure the impact on customer behaviour

What You’ll Bring

Here at Primark, we want everyone to feel valued – so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular:

• 5+ years of relevant, professional experience within either Product or Quality roles. Experience in a fast‑paced, global retail environment preferred.
• Strong commercial acumen, with a clear understanding of the Product life cycle and how to drive innovation and new ways of working as part of this.
• Passion for sustainability and driven to effect change in the industry.
• Depth of knowledge of fashion retail and product knowledge an asset.
• Strong interpersonal and stakeholder management skills and ability to learn and quickly and adapt to changing environments

What You’ll Get

The world is changing and it’s important we support our colleagues. People are at the heart of what we do at Primark so it’s essential we provide the right environment for you to perform at your best. That’s why we offer benefits that put you first.

Some of our benefits are:

• 27 days of leave, plus bank holidays and if you want, you can buy 5 more.
• Flexible Working, opportunity for an early Friday finish, and a subsidised cafeteria.
• Primark Perks – Discounts with some local partner business to our offices
• Healthcare, Pension and Potential Bonus

Ready? Good - because we can’t wait to see what you can offer. You’ll be joining a team of diverse, passionate, and talented individuals where you’ll truly belong, collaborating on projects that will shape the future of our industry. If you’re excited about this role but don’t meet all the criteria, we encourage you to apply. You may be the right candidate for this role or another one, and our recruitment team Can determine where your skills may fit in at Primark.

Apply to be part of our future and we’ll help you develop yours.

If you need any reasonable adjustments or have an accessibility requests, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist.

All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns please reach out to our talent acquisition team to discuss.

Primark promotes equal employment opportunity, we strive to create an inclusive workplace where people can be themselves, access opportunities and thrive together.

If you require extra support at any stage of the selection process, please get in touch with our team at [e-mail].