Solutions Manager

Axion; New York; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading tech firm in the United Kingdom is seeking a Solutions Manager to oversee pre-sales and post-sales implementation of an AI platform. This role requires strong organizational and technical skills, as well as the ability to foster client relationships. The ideal candidate has over 6 years of experience in technical implementation and customer success. Competitive compensation and benefits are offered, including generous time off.

Benefits

Generous time off

Competitive compensation

Lunch stipend

Equity and benefits

Qualifications

• 6+ years of experience in technical implementation, customer success, or enterprise software consulting.
• Proven ability to manage complex projects across multiple stakeholders and teams.
• Strong technical acumen, including experience with data integration and software configuration.
• Exceptional communication and presentation skills to engage with users, champions, and executives.
• A problem-solving mindset with the ability to identify client needs and align solutions to drive impact.
• Adaptability to thrive in a fast-paced startup environment with shifting priorities.

Responsibilities

• Research client organizations to understand goals, priorities, and organizational structure.
• Lead project kickoff meetings, including developing project plans, goals, and timelines.
• Configure the platform based on client workflows and feedback.
• Manage data integration tasks, ensuring seamless data flow.
• Collect and analyze usage data to assess user engagement and platform ROI.

Skills

Technical implementation

Customer success

Project management

Data integration

Communication

Job description

About Us

Founded in 2021, Axion is at the forefront of transforming product quality and customer satisfaction in manufacturing. Our cutting‑edge AI‑powered platform empowers manufacturers to swiftly identify, thoroughly investigate, and effectively resolve quality issues while simultaneously elevating customer experiences and outcomes.

As trailblazers in end‑to‑end quality intelligence, we’re setting new industry standards. Our innovative approach enables industrial, aerospace, consumer, and medtech manufacturers to harness the power of quality and post‑market data, driving down costs and boosting business performance.

Our vision extends beyond mere problem‑solving; we’re committed to reshaping the future of manufacturing. By seamlessly integrating advanced AI technology with deep industry expertise, Axion is paving the way for smarter, safer, and more efficient production processes across diverse sectors.

Backed by leading investors, including Bessemer Venture Partners, Amplo, Boeing, and RTX Ventures, Axion is poised to lead the quality revolution in manufacturing.

About The Role

We’re seeking a Solutions Manager to ensure successful pre‑sales implementations and post‑sales implementation, adoption, and value realization of Axion’s AI platform. You will collaborate with internal teams (Product, Data Science, and Engineering) and client stakeholders to drive effective user enablement, achieve key metrics, and deliver exceptional customer outcomes. Success in this role requires strong organizational navigation, technical depth, and the ability to foster strong client relationships while maintaining a results‑oriented approach.

Key Responsibilities

Strategic Account Management

• Research client organizations to understand goals, priorities, and organizational structure.
• Build and maintain strong relationships with client stakeholders, from working teams to executives.
• Prepare and deliver executive‑level presentations to communicate project progress, key findings, and ROI.
• Act as the primary point of contact for post‑sales implementation, ensuring alignment with client objectives.

Implementation Planning & Execution

• Lead project kickoff meetings, including developing project plans, goals, and timelines.
• Coordinate across internal teams and client champions to establish a seamless data delivery process.
• Document client workflows, processes, and technical requirements for platform configuration and integration.
• Manage day‑to‑day implementation logistics, ensuring adherence to timelines and deliverables.

Platform Configuration & User Enablement

• Configure the platform based on client workflows and feedback.
• Lead training sessions for pilot leaders and end‑users to drive adoption.
• Support users in leveraging platform features and achieving operational goals.
• Validate insights and outputs with users to ensure actionable results.

Data Integration & Issue Resolution

• Manage data integration tasks, working with DataOps and client teams to ensure seamless data flow.
• Identify and address high‑impact issues ("bangers"), coordinating with internal teams to resolve promptly.
• Gather and act on user feedback to refine configurations and ensure the platform meets evolving client needs.

Adoption & Value Realization

• Collect and analyze usage data to assess user engagement and platform ROI.
• Provide ongoing support, training, and enablement to expand user groups and onboard additional teams.
• Collaborate with users and client champions to embed platform use into daily workflows.
• Facilitate process adjustments to improve user outcomes and platform effectiveness.

Metrics & Reporting

• Prepare regular progress reports, showcasing implementation milestones, user adoption rates, and business impact.
• Assist clients in developing business cases and calculating ROI for continued investment in the platform.
• Support planning sessions for scaling and transitioning to production environments.

Additional Responsibilities

• Draft project plans, including goals and timelines, and align cross‑functional teams.
• Manage scheduling of meetings, workshops, and training sessions.
• Document project details and maintain comprehensive records for future reference.
• Gather and document product needs as clear JIRA tickets for internal teams.
• Collaborate with client champions to promote the platform internally and support procurement processes.
• Ensure all knowledge transfer, documentation, and final project handoffs are complete and accurate.

Requirements

• 6+ years of experience in technical implementation, customer success, or enterprise software consulting.
• Proven ability to manage complex projects across multiple stakeholders and teams.
• Strong technical acumen, including experience with data integration and software configuration.
• Exceptional communication and presentation skills to engage with users, champions, and executives.
• A problem‑solving mindset with the ability to identify client needs and align solutions to drive impact.
• Adaptability to thrive in a fast‑paced startup environment with shifting priorities.

Who You Are

You’re a builder and operator who thrives in fast‑moving, high‑accountability environments. You take pride in getting things done — thoughtfully, efficiently, and without drama. You’re energized by ambiguity, skilled at bringing clarity, and comfortable flexing between strategy and execution.

You value feedback — giving it, receiving it, and acting on it — and you see collaboration as a competitive advantage, not a burden. You’re low‑ego but high‑agency: you care about winning as a team more than being right individually. You move quickly, communicate directly, and make decisions grounded in impact and data.

You don’t need constant direction — you create momentum. You take ownership for outcomes, and you expect the same from those around you.

How We Operate

We move fast, work smart, and hold ourselves to a high bar. Axion isn’t a 9–5 — it’s a place for people who take pride in their craft and are motivated by meaningful work. We respect time off and boundaries, but we’re also realistic: hard problems sometimes require weekend pushes or late‑night thinking sessions. We support that balance — intensity with respect for recharge.

We stay highly collaborative and connected throughout the day — much of our communication happens over Slack. We move quickly, share feedback often, and keep discussions open so decisions and context flow freely. If you value crisp communication, rapid iteration, and a steady hum of collaboration, you’ll fit right in.

We

• Collaborate deeply. Feedback is part of how we build — everyone has a voice, and ideas win on merit.
• Leave ego at the door. Titles don’t define value; contribution does.
• Bias toward action. We iterate fast and favor progress over perfection.
• Communicate with clarity. Direct, transparent, and always in service of the mission.
• Act like owners. Everyone is accountable for outcomes, not just tasks.
• Sustain excellence. We push hard but don’t glorify burnout — we’re in this for the long game.

If you want to help shape a company redefining how manufacturing operates — and you thrive in a culture that rewards ownership, speed, and candor — you’ll feel at home.

What We Offer

• Work with cutting‑edge AI technology making a tangible impact in manufacturing
• Collaborative, mission‑driven team and supportive leadership
• Generous time off
• Competitive compensation, equity, and benefits
• Lunch stipend… And much more

Ready to drive the future of manufacturing with AI? Apply today to join our team and help us build the category‑defining platform for quality intelligence.

Axion is an Equal Opportunity / Affirmitive Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.