Solutions Engineer - Splunk

Cisco Systems; City Of London; On-site; GBP 65,000 - 85,000; Full time

Job summary

A leading technology company in London seeks a Senior Solutions Engineer to support strategic accounts. This role includes technical expertise, customer engagement, and solution development. The ideal candidate has 5+ years of experience in solutions engineering, strong knowledge in data analytics, and excellent communication skills. The position offers a competitive salary and a dynamic work environment.

Qualifications

• Minimum of 5 years experience in solutions engineering or a related role.
• Experience with strategic accounts in the data analytics or IT industry.
• Strong knowledge of IT infrastructure, security protocols, and cloud technologies.

Responsibilities

• Serve as a subject matter expert on products and solutions.
• Collaborate with sales teams to address customer requirements.
• Conduct training sessions and workshops for customers.

Skills

Technical Expertise

Customer Engagement

Problem Solving

Communication

Team Collaboration

Education

Bachelor's degree in Computer Science or related field

Tools

Splunk Products

Cloud Technologies

Data Analytics

Job description

Splunk is currently seeking a highly motivated individual to join our presales team as a Senior Solutions Engineer in the UK to focus on our Strategic Accounts.

As a Splunk Senior Solutions Engineer, you’ll be the deep-dive technical sales resource for the UK Sales team supporting our clients across the region. This role has a specific focus on Strategic accounts; these are our high-value customers with significant revenue potential, market influence, or alignment with our product vision. The Senior Solutions Engineer will provide tailored solutions and technical executive-level engagement to drive long-term growth and partnership.

The Senior Solutions Engineer must be comfortable building rapport with technical champions, augmenting the account team and serving as a trusted advisor. Developing and owning technical proof activities to advance expansion opportunities, as well as drive product adoption.

Key Responsibilities

• Technical Expertise: Serve as a subject matter expert on Splunk products and solutions, providing technical guidance and support to strategic accounts.

• Solution Development: Design, develop, and implement customized solutions that align with customers' desired business outcomes and demonstrate quantifiable, measurable value.

• Customer Engagement: Collaborate with sales teams to understand customer requirements and operational pain, deliver compelling presentations, and demonstrate the value of Splunk solutions.

• Account Management: Build and maintain strong relationships with our technical champions, ensuring their long-term success and satisfaction.

• Problem Solving: Identify and resolve technical issues, ensuring customer satisfaction and successful deployment of Splunk products.

• Training and Support: Conduct training sessions and workshops for customers, enabling them to maximize the use of Splunk solutions.

• Event Participation: Demonstrate Splunk products and services to customers on-site, remotely via webinars, and at field events such as conferences and trade shows.

• Continuous Improvement: Work closely with the presales team and management to develop and continually improve working practices, standard methodologies, and presales processes.

Qualifications

• Experience: Minimum of 5 years of experience in a solutions engineering or similar role, preferably within the data analytics or IT industry, with a focus on strategic accounts.

• Technical Skills: Proficiency in Splunk products or similar, data analytics, and operational intelligence. Strong knowledge of IT infrastructure, cloud technologies, and security protocols.

• Domain knowledge: Either, security operations, Observability, DevOps, IT operations, big data or log management.

• Communication: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical audiences.

• Problem Solving: Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing customer needs.

• Great Teammate: Ability to work collaboratively with multi-functional teams, including sales, product development, and customer support.

• Education: Bachelor's degree in Computer Science, Engineering, or a related field. Advanced degrees or certifications in relevant areas are a plus.