Solutions Engineer (post-sales)

Notabene; United Kingdom; Remote; GBP 60,000 - 80,000; Full time

Job summary

A digital financial services company in the UK is seeking a Solutions Engineer to integrate cryptocurrency into the financial ecosystem. The role involves designing technical solutions, providing technical support, and collaborating with various teams to meet regulatory requirements. Ideal candidates will have 4+ years of experience in customer-facing roles and a strong understanding of APIs. Join us to help shape the future of digital finance.

Qualifications

• 4+ years' experience in customer-facing technical roles.
• Strong understanding of REST APIs and web technologies.
• Proficient problem-solving skills.
• Ability to work both independently and collaboratively.
• Customer first attitude.
• Excellent project management skills.

Responsibilities

• Create and architect technical solutions that align with clients' objectives.
• Provide post-sales L2 technical support and troubleshoot issues.
• Work with product, engineering, and customer success teams.
• Maintain outstanding technical documentation.
• Contribute to the development of proof of concepts.

Skills

Customer-facing technical roles

REST APIs and web technologies

Problem-solving skills

Collaboration

Project management

Job description

About Notabene

Notabene is building infrastructure that’s transforming how money moves in the digital economy. We’re evolving beyond our compliance foundations to enable the next generation of digital financial services between regulated institutions with unprecedented efficiency. With nearly 50 employees across 14 countries and having recently closed our Series B round last November with support from leading investors including Y Combinator, DRW, F-Prime, Jump Capital, Castle Island, and Green Visor Capital, we’re looking for people like you to help shape the future rails of the crypto industry!

Job Summary

As a Solutions Engineer at Notabene, you will play a key role in realizing our vision of seamlessly integrating cryptocurrency into the global financial ecosystem while ensuring security. You'll closely collaborate with our customer success, support, engineering, and product teams to comprehend client needs and regulatory requirements, crafting tailored technical solutions using our API-first platform.

Responsibilities

• Solution design: Create and architect technical solutions that align with clients' objectives and adhere to global and local regulations. Employ a consultative approach to identify business needs and align them with Notabene's solutions. (30%)

• Support: Provide post-sales L2 technical support and serve as a point of contact for client inquiries and API integration questions. Troubleshoot issues by using log management tools such as Datadog. (30%)

• Collaboration: Work closely with product, engineering, regulatory and compliance, and customer success teams to ensure our platform empowers customers to meet regulatory requirements at scale. (15%)

• Documentation: Help maintain outstanding technical documentation in Postman and Readme. (15%)

• Build: Contribute to the development of exemplary proof of concepts to facilitate customer integration. Additionally, help create internal tools and data dashboards for our team. (10%)

Qualifications

• 4+ years' experience in customer-facing technical roles in Enterprise B2B SaaS, Reg Tech (if not reg-tech, cyber(security) compliance could be interesting).
• Strong understanding of REST APIs and web technologies.
• Proficient problem-solving skills (you are a natural-born troubleshooter).
• Ability to work both independently and collaboratively in a dynamic, low-ego environment.
• Has customer first attitude
• Excellent project management skills, capable of managing multiple priorities and establishing clear accountabilities for success.

Nice to Have

• Preferably within the regtech/fintech or blockchain sector.
• Prior experience with financial institutions and AML controls.
• Basic coding and SQL skills.
• Familiarity with established privacy and security standards and frameworks, such as SOC2, ISO27001, GDPR.

Apply Today!

If you strongly believe this role is for you, please apply. Notabene considers a broad array of candidates. Whether you’re returning to work after a gap in employment, or taking the next step in your career path, we will be glad to have you on our radar.

Notabene is proud to be an equal employment workplace and an affirmative action employer. By valuing inclusion and diversity of all forms, we strictly prohibit and do not discriminate based on race, color, religion, national origin, gender, gender identity, gender expression, age, ancestry, citizenship, sexual orientation, status as a protected veteran, or any other legally protected characteristic.