Solutions Engineer Level 1 - London

United States Digital Space LLC; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

United States Digital Space LLC is seeking Solutions Engineers to blend software development with client-focused enhancements. The role emphasizes AI literacy and hands-on use of AI tools to accelerate scripting, testing, data analysis, and documentation.

You will collaborate with Client Service Representatives and other SEs to resolve escalations, assist with migrations, run QA scripts, and build prototypes for client requests, while adhering to responsible AI practices.

Qualifications

• Willingness to learn eClinical solutions.
• Understanding of HTTP, REST, JSON, IIS and web services.
• Experience with MSSQL, TSQL, XML, and C#.
• Scripting experience in shell scripts and Python.
• Experience prototyping with AI tools.
• Familiarity with integrating AI/LLM APIs into applications, automations, or workflows.
• Curiosity and drive to keep up with emerging AI tools and share best practices with the team.
• Able to multitask in a fast-paced environment.
• Work well with people from diverse backgrounds and cultures.
• Build relationships with clients and co-workers.
• Can work independently and as part of a team.
• Take active measures to solve problems and commit to a high level of service.

Responsibilities

• Resolve Trial Interactive Operations Escalations with CSRs and SEs.
• Assist with data migration using predefined utilities and processes.
• Prepare and execute PDC and IQ test scripts.
• Build and execute QA scripts for migration and projects.
• Write technical documentation about projects and new processes.
• Execute database scripts for enhancements to the reporting system.
• Assist with production server maintenance and deployments for applications.
• Assist in building large scale, high availability systems for Enterprise Life Sciences clients.
• Create internal and client eLearning videos – on the eTMF and SSU modules.
• Use AI tools in day-to-day work to accelerate scripting, troubleshooting, QA, data analysis, and documentation.
• Critically review and validate AI-generated output for accuracy, security, and compliance.
• Complete other tasks as assigned by the manager/supervisor.
• General knowledge of web app development, SOA, and web services.
• General knowledge of and coursework in the field.
• Detail oriented with problem-solving skills.

Skills

AI literacy

Problem solving

English communication

Multitasking

Team collaboration

Education

Bachelor's degree

Tools

C#

MSSQL

TSQL

XML

Python

Shell scripting

Web services

JSON

IIS 6

AI tools

GitHub Copilot

Cursor

OpenAI API

AWS Bedrock

Job description

Solutions Engineers (SEs) at the company are passionate about product development, client requests for enhancements and the resolution of production issues. We expect our SEs to be AI-literate and to actively use AI tools in their day-to-day workflow to work faster, smarter, and with higher quality.

DESCRIPTION

• Work with Client Service Representative and Solutions Engineer to resolve Trial Interactive Operations Escalations

• Assist with data migration with pre-defined utilities and processes

• Assist with PDC and IQ test scripts preparation and the execution

• Build and Execute QA scripts for migration and other special projects

• Write technical documentation about special projects and the new processes

• Execute database scripts for enhancements to the reporting system

• Assist Solutions Engineers in production server maintenance and new version deployments for applications

• Assist Solutions Engineers in building large scale, high availability systems for Enterprise Life Sciences Clients

• Create custom eLearning videos internally and for clients – on the eTMF and SSU modules

• Use AI tools (e.g., Claude, ChatGPT, GitHub Copilot, Cursor) in day-to-day work to accelerate scripting, troubleshooting, QA, data analysis, and documentation

• Use AI-assisted development to build rapid prototypes and proof-of-concepts for client enhancement requests and internal process improvements

• Critically review and validate all AI-generated output (code, scripts, test cases, documentation) for accuracy, security, and compliance before use

• Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor

• General knowledge of web application development, SOA, and how web services work

• General knowledge of and course-work experience in the field

• Detail oriented with strong problem-solving skills

• Superior written and spoken communication skills in English

• Proficiency in Microsoft Office (Word, Excel, Outlook), shell scripts

• Experience with Adobe applications, including Acrobat Professional, Reader, and Distiller

• Proficient with Windows Operating systems XP and higher

• Working knowledge of AI and generative AI concepts, including large language models (LLMs), prompt engineering, and the capabilities and limitations of AI tools

• Hands-on experience using AI tools (e.g., Claude, ChatGPT, GitHub Copilot, Cursor) to improve personal productivity and quality of work

• Awareness of responsible AI use, including data privacy, confidentiality, and validation of AI output in a regulated (GxP) environment

• Strong work ethic

• Minimum Bachelor’s Degree from a 4-year college or equivalent

DESIRED SKILLS AND EXPERIENCE

• Willingness to learn eClinical solutions

• General understanding of HTTP, REST, JSON, IIS 6, Web Services, and Web application development

• General understanding of MSSQL, TSQL, XML, and C#

• Scripting experience in shell scripts and Python

• Experience building prototypes or proof-of-concept applications using AI-assisted development tools (e.g., Cursor, Claude Code, GitHub Copilot)

• Familiarity with integrating AI/LLM APIs (e.g., Anthropic, OpenAI, AWS Bedrock) into applications, automations, or workflows

• Curiosity and drive to keep up with emerging AI tools and share best practices with the team

• Able to multitask in a fast-paced environment

• Work well with people from a variety of different backgrounds and cultures

• Build relationships with clients and co-workers

• Can work independently and as part of a team

• Take active measures to solve problems and commit to a high level of service