Solutions Engineer

Cisco Systems; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading technology company is seeking a Senior Solutions Engineer in the UK to support strategic accounts. The role involves providing technical guidance, developing customized solutions, and maintaining relationships with clients. Ideal candidates will have over 5 years of experience in solutions engineering, proficiency in Splunk or similar products, and the ability to communicate complex concepts effectively. This position requires collaboration across multiple teams and offers opportunities for training and customer engagement.

Qualifications

• 5+ years of experience in solutions engineering or similar role, focused on strategic accounts.
• Proficiency in Splunk products and IT infrastructure.
• Excellent communication skills to convey complex concepts.

Responsibilities

• Serve as a subject matter expert on Splunk products.
• Design and implement customized solutions for customers.
• Collaborate with sales teams to understand customer needs.

Skills

Data analytics

Technical communication

Problem-solving

Collaboration

Customer engagement

Education

Bachelor's degree in Computer Science or related field

Tools

Splunk products

Cloud technologies

Job description

Splunk is currently seeking a highly motivated individual to join our presales team as a Solutions Engineer in the UK to focus on our Strategic Accounts.

As a Splunk Senior Solutions Engineer, you’ll be the deep-dive technical sales resource for the UK Sales team supporting our clients across the region. This role has a specific focus on Strategic accounts; these are our high-value customers with significant revenue potential, market influence, or alignment with our product vision. The Senior Solutions Engineer will provide tailored solutions and technical executive‑level engagement to drive long‑term growth and partnership.

The Senior Solutions Engineer must be comfortable building rapport with technical champions, augmenting the account team and serving as a trusted advisor. Developing and owning technical proof activities to advance expansion opportunities, as well as drive product adoption.

Key Responsibilities:

• Serve as a subject matter expert on Splunk products and solutions, providing technical guidance and support to strategic accounts.
• Design, develop, and implement customized solutions that align with customers' desired business outcomes and demonstrate quantifiable, measurable value.
• Collaborate with sales teams to understand customer requirements and operational pain, deliver compelling presentations, and demonstrate the value of Splunk solutions.
• Build and maintain strong relationships with our technical champions, ensuring their long‑term success and satisfaction.
• Identify and resolve technical issues, ensuring customer satisfaction and successful deployment of Splunk products.
• Conduct training sessions and workshops for customers, enabling them to maximize the use of Splunk solutions.
• Demonstrate Splunk products and services to customers on‑site, remotely via webinars, and at field events such as conferences and trade shows.
• Work closely with the presales team and management to develop and continually improve working practices, standard methodologies, and presales processes.

Qualifications:

• Minimum of 5 years of experience in a solutions engineering or similar role, preferably within the data analytics or IT industry, with a focus on strategic accounts.
• Proficiency in Splunk products or similar, data analytics, and operational intelligence. Strong knowledge of IT infrastructure, cloud technologies, and security protocols.
• Domain knowledge: security operations, observability, DevOps, IT operations, big data or log management.
• Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non‑technical audiences.
• Strong analytical and problem‑solving skills, with a proactive approach to identifying and addressing customer needs.
• Ability to work collaboratively with multi‑functional teams, including sales, product development, and customer support.
• Bachelor’s degree in Computer Science, Engineering, or a related field. Advanced degrees or certifications in relevant areas are a plus.

Cisco is an affirmative action and equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case‑by‑case basis, qualified applicants with arrest and conviction records.