Solutions Engineer

Global-e; England; On-site; GBP 45,000 - 70,000; Full time

Job summary

A leading e-commerce solutions provider is seeking an enthusiastic Solutions Engineer to support sales and R&D teams. The role involves conducting technical discussions with online retailers and leading integration strategies. Candidates should have over 3 years of experience in solution design within a SaaS environment, possess strong communication skills, and have a BA/BS in a technical field. Experience in eCommerce and logistics is a plus.

Qualifications

• 3+ years experience in solution design / integration with direct client interaction, preferably in a SaaS environment.
• Strong communication skills for delivering technical pitches to various audiences.
• Firm understanding of systems integration concepts and API implementation.

Responsibilities

• Help clients understand the flexibility of Global-e’s platform.
• Identify and qualify business opportunities and resolve technical objections.
• Provide recommendations on integration strategy for successful implementation.
• Act as a technical focal point for integrating clients.

Skills

Solution design

Systems integration

Communication skills

Problem-solving

Education

BA / BS / Master degree in Computer Science

Tools

API implementation

Relational databases (SQL)

Job description

Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. The chosen partner of hundreds of retailers and brands across North America, Europe, the Middle East and Asia, Global-e makes selling internationally as simple as selling domestically.

With Global-e, retailers and brands can increase international traffic conversion and grow sales by offering customers in over 200 destinations worldwide a seamless localized shopping experience.

We’re looking for a skilled and enthusiastic Solutions Engineer to play a key role in supporting our Sales, Project, Product and R&D teams, conducting technical discussions with online retailers and brands wishing to expand their cross‑border business with Global‑e.

The job will include leading the technology and integration tracks in face‑to‑face as well as remote meetings with prospects and existing clients, keeping up to date with ongoing and future developments of Global‑e’s systems, and taking client feedback, inputs and requests back to the Product and R&D teams.

Responsibilities

• Help clients understand the power and flexibility of Global‑e’s platform, explaining technical features and problem‑solving any potential roadblocks.
• Work with the team to identify and qualify business opportunities, identify key customer technical objections and develop the strategy to resolve technical impediments.
• Make recommendations on integration strategy required to successfully implement a complete solution providing “best practice” advice to customers to optimize the integrated Global‑e platform effectiveness.
• Act as a technical focal point for integrating clients, having the technological savviness required to demonstrate and prototype integrations in merchant environments.
• Provide ongoing education and technical assistance to current partners and integrating clients.
• Become a Product expert up to date with features and product roadmaps, actively participating in internal technical discussions, contributing “field‑level” feedback from clients and prospects – acting as the Product’s and R&D’s teams mediator.

Requirements

• 3+ years experience in solution design / integration with direct client interaction, in SaaS‑based environment – solutions engineer role preferred.
• Strong communication skills with the ability to deliver a solution pitch and convey complex technical concepts to both technical and non‑technical audiences.
• BA / BS / Master degree in Computer Science or another technical field.
• Firm understanding of systems integration concepts, API implementation (RESTful services) and relational databases (SQL).
• Established problem‑solving skills and troubleshooting abilities.
• Experience in close working interactions with distant teams.
• Ability to learn and work with varying technological environments (including emerging technologies), methodologies, and solutions in the Cloud / IT Technology space.
• Ability to multitask and work well under deadlines in a changing environment.
• Previous experience in eCommerce and Logistics / Operations environment is a strong advantage.