Solutions Engineer

Fusion Risk Management; Camden Town; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading operational resilience software provider in the UK is seeking a skilled Solutions Engineer to demonstrate their products and assist in the sales process. The role requires strong technical and sales expertise to handle customer inquiries and demonstrate product capabilities effectively. Ideal candidates will have a Bachelor's degree in a related field and experience in technical sales. The position offers the chance to work in a dynamic environment focused on client success and innovation.

Benefits

Supportive work environment

Professional development opportunities

Innovative company culture

Qualifications

• Minimum of 4 years in a customer-facing role at a software company.
• Experience with business continuity and disaster recovery preferred.
• Fluent in French and/or German is a plus.

Responsibilities

• Present solutions effectively to prospects and customers.
• Support sales team with training and sales support.
• Transition customers to implementation with the Delivery team.

Skills

Communication skills

Problem-solving skills

Technical sales experience

Customer engagement

Collaboration

Ability to learn quickly

SaaS knowledge

Objection handling

Understanding of APIs

Self-starter

Education

Bachelor's degree in Computer Science, Information Systems, or related field

Tools

Salesforce.com

Fusion Framework

Job description

Collaboration, Customer Centricity, Growth

• Collaboration: Think systematically and see your role within the bigger picture; be accountable for your part of team success; put your teammates in a position to thrive
• Customer Centricity: Demonstrate a solid commitment to customer success by providing positive and consistent customer experiences (exhibiting professionalism, patience, respect, and knowledge); Proactively engage our customer community, seek customer feedback - be open to listening - and actively incorporate the voice of the customer into daily activities
• Growth: Strive for excellence; embrace change; prioritize continuous improvement

Role Overview

The Role Our Solutions Engineer acts as a Solution Consultant who is responsible for presenting our product and services in the best light to prospects and customers and removing all technical objections in the sales cycle. To accomplish this, the Solutions Engineer must have a strong desire to leverage both their technical and sales skills, including the ability to configure and effectively demonstrate the current features and functionality within the Fusion Framework Continuity Risk Management System. Specifically, you will work with Fusion Account Executives and Account Managers to:

• Respond to prospect requests for product and services information, price quotes, and product trials
• Determine prospect requirements for product capabilities and Advisory Services
• Structure solutions to address prospect requirements
• Manage the Fusion Framework demonstration process, including incorporation of representative samples of data and customer use‑case features and functionality
• Support development and presentation of proposals
• Provide sales training and pre‑sales support to the sales team, ensuring their full awareness and knowledge of the Fusion Framework, its capabilities, and new features
• Work with the Delivery team to successfully transition the customer into implementation
• Keep Marketing and Product Management apprised of evolving market needs, Understand various types of demos by practice including: BIA, BCP, ITDR, IM/CM, OpRisk, Risk Connectors, TPRM, TPRM Connectors
• Demonstrate an understanding of SFDC capabilities including Flows, Permission Sets, Reporting & Dashboarding

In Three Months, You Will

• Participate and lead in some instances existing client and prospect demo of various Fusion capabilities
• Demonstrate proficient understanding on all Fusion Connector series
• Demonstrate skillful objection handling technics
• Knowledge of related SaaS applications or web technology
• Knowledge of The Fusion Framework System preferred
• Specific knowledge of enterprise integration technologies (APIs, Middleware, ETL tools, etc.) strongly preferred
• Strong communication skills, including oral, written, presentation, and interpersonal
• Ability to translate complex technologies to all user types
• Ability to be a self‑starter, demonstrating the ability to work independently and collaborate with a team
• Ability to take ownership of assigned tasks and see them through to completion
• Ability to quickly innovate and adapt to a rapidly changing technology landscape
• French and/or German speaking preferred, Bachelor's degree in Computer Science, Information Systems, Software Engineering or related program, preferably with a business focus
• Experience with Salesforce.com or Force.com strongly preferred
• Experience with Business Continuity, Disaster Recovery, Crisis & Incident Management, Third Party Risk Management, and other Resilience focused methodologies, strategies & use cases preferred
• Minimum of 4 years at an enterprise software or services company in a technically focused, customer‑facing role. Technical sales experience preferred.
• Demonstrate knowledge of all fusion capabilities & offerings
• Demonstrate working knowledge of Fusion sales story telling
• Demonstrate an understanding of scoping process & scoping sheets
• Participate in scoping calls
• Record scripted demos
• Help in trial setup and configuration

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. You must have evidence of right to work in the UK to be hired for this role.

Fusion Risk Management is a fast‑growing, innovative company committed to fostering a supportive, inclusive environment and recognized by the Chicago Tribune and Built in Chicago for its culture! Fusion is a leading provider of cloud‑based software solutions for operational resilience, encompassing risk management, third‑party risk management, information technology and security risk, business continuity and disaster recovery, and crisis and incident management. Recognized by Gartner, Forrester, Deloitte, and more, we seek to build a more resilient world by empowering organizations to make data‑driven decisions and helping them achieve greater overall resilience. Our flagship product, The Fusion Framework System, delivered on the Salesforce Lightning Platform, provides companies a North Star for operational resilience. Fusion serves mid‑size organizations to Fortune 50 companies across various verticals including financial services, manufacturing, energy and utilities, retail, pharmaceuticals, and education. We are looking to add talented individuals to our team who are passionate about our vision to build a resilient world together and inspired by the challenge of solving key business problems. We seek can‑do people who fit the culture, align with our core values, and prioritize continued personal and professional development. If this sounds like you, read on! Core Values Our values are at the center of our company. They are the core ethics and principles that help define our personality as an organization and help give us focus and purpose. They are overarching, building blocks of our culture and can always be used as a consistent reference point our company‑wide ethics.

Core Values

• Trust: Earn teammates' trust and assume positive intent; act with integrity; respect diversity of thought, skills, and background
• Passion: Make a difference; don't wait until you're asked or instructed; maintain a bias to action and impact