Solutions Engineer

Fitch Group; Birmingham; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading financial services firm in Birmingham seeks an Intermediate Support Engineer to provide high-level support for audio-visual technologies. The role involves managing corporate events, overseeing AV infrastructure, and ensuring alignment with business strategies. Candidates should have over 5 years of experience in AV technologies, particularly with Cisco and Microsoft Teams solutions. This position offers a hybrid working environment with opportunities for professional development and benefits focused on health and wellbeing.

Benefits

Hybrid work environment

Training and development programs

Retirement planning

Comprehensive health benefits

Qualifications

• 5+ years of experience in AV technologies focusing on Cisco solutions.
• Excellent troubleshooting and analytical abilities.
• Experience with cloud-based AV solutions and hybrid work technologies.

Responsibilities

• Provide concierge level support for C-level corporate events.
• Plan and execute training and hybrid events.
• Oversee installation of Cisco AV systems and manage AV infrastructure.

Skills

AV technologies

Cisco solutions

Microsoft Teams

Troubleshooting

Project management

Stakeholder engagement

Communication

Presentation

Interpersonal skills

Learning new technologies

Education

Cisco CCNA/CCNP

CTS

Tools

Microsoft Teams

Zoom

Crestron

Job description

Overview

Fitch Group is currently seeking an Intermediate Support Engineer for Audio Visual based out of our London office. This role sits within the System Technology and Engineering (STE) team and focuses on modern audio‑visual technology to support research, engineering and other business functions.

Responsibilities

• Provide concierge level support and management for C‑level and corporate‑wide events.
• Plan and execute town halls, board meetings, training and hybrid events from setup through completion.
• Support Fitch’s AV strategy in alignment with business objectives and technological advancements.
• Proactively monitor and manage life cycle for all AV infrastructure and software.
• Oversee the installation and maintenance of Cisco AV systems in conference rooms, collaboration spaces, and large‑scale build‑outs.
• Monitor and support day‑to‑day AV related service requests.

Qualifications

• 5+ years of progressive experience in AV technologies with a focus on Cisco and Microsoft Teams solutions.
• Excellent troubleshooting and analytical abilities.
• Experience supporting VIP conferencing needs.
• Strong project management and stakeholder engagement skills.
• Outstanding communication, presentation, and interpersonal skills.
• Passion for learning and adopting new AV technologies.

Desired Skills and Certifications

• Relevant certifications such as Cisco CCNA/CCNP (Collaboration), CTS, or equivalent.
• Experience with cloud‑based AV solutions and hybrid work technologies.
• Knowledge of networking fundamentals, security best practices and AI technologies.
• Familiarity with AV platforms (Microsoft Teams, Zoom, Crestron, etc.).
• Experience with Digital Signage technology platforms.

Benefits

• Hybrid work environment – 2 to 3 days a week in office required based on your line of business and location.
• Culture of learning and mobility – dedicated training, leadership development and mentorship programs.
• Investing in your future – retirement planning and tuition reimbursement programs.
• Promoting health & wellbeing – comprehensive health benefits.

Equal Opportunity Employer

Fitch is proud to be an Equal Opportunity and affirmative action employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.