Solutions Engineer

SF Recruitment (Tech); Batley; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading technology firm in Batley is seeking a Solutions Engineer to provide product support and perform web application testing. This is an opportunity to join a reputable and technologically advanced company, focusing on delivering effective solutions to customer queries. The ideal candidate should have hands-on experience in software application support, be adaptable to an Agile environment, and show proficiency with Jira for ticket management. A supportive work culture is offered in return.

Qualifications

• A background in hands on system & software application support.
• Previous experience working in an SME environment.
• Previous experience in an Agile development environment.
• A basic understanding of application testing.

Responsibilities

• Act as the first point of escalation for all technical queries & issues.
• Conduct web / mobile application testing when required.
• Champion the use of a Jira ticketing system to manage tickets effectively.
• Champion companywide commitment to improving the support function & customer communication.

Skills

Product support

Web application testing

Jira ticketing system

Customer communication

Job description

Overview

Solutions Engineer with key skills in product support and web application testing is sought by an international compliance IoT technology company with its head office based North Leicester.

With a 25-year history of delivering bespoke, end to end connected solutions this ISO accredited organisation has grown by reputation and as a result are looking for a Solutions Engineer to support a PaaS solutions.

Reporting directly into the Solutions manager this Solutions Engineer will use a solid background in hands on software application and system support to deliver timely, well communicated solutions to customer queries.

In return this individual can expect a supportive, technologically autonomous working environment within a market leading company.

Role Responsibilities

• Act as the first point of escalation for all technical queries & issues across the company\'s applications
• Conduct web / mobile application testing when required
• Champion the use of a Jira ticketing system to manage tickets effectively
• Champion companywide commitment to improving the support function & customer communication

Personal requirements

• A background in hands on system & software application support
• Previous experience working in an SME environment
• Previous experience in an Agile development environment.
• A basic understanding of application testing (unit, integration, pe...)