Solutions Consultant (Pre & Post Sales)

Metris Energy; Camden Town; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading renewable energy software company in Camden Town is seeking a Solutions Consultant to act as a technical bridge between the product and customers. In this role, you'll lead customer implementations, troubleshoot issues, and serve as a trusted advisor, ensuring clients maximize the value of the product. The ideal candidate has a strong background in solutions engineering or technical consulting, with experience in SaaS. Flexible working arrangements are available.

Benefits

Flexible working arrangements

30 days work from anywhere

Qualifications

• Proven track record as a solutions engineer or technical consultant.
• Comfortable with data, workflows, and technical troubleshooting.
• SaaS experience is a must; renewable energy experience is a bonus.

Responsibilities

• Primary ownership of customer implementation from data migration to feature delivery.
• Troubleshoot issues and provide technical support during pre- and post-sales stages.
• Serve as a trusted advisor to customers, ensuring they maximise value from our product.

Skills

Solutions engineering

Technical troubleshooting

Customer communication

Data handling

Project management

Tools

SQL

Python

Job description

Overview

At Metris, our core value is to be ambitious for customers. We don't just want to 'sell software', we want to enable our customers to scale their solar portfolios faster. We're looking for a Solutions Consultant to join the team and act as the technical bridge between our product and our customers. Our Solutions Consultant will play a critical role in making sure our customers are successful and our product delivers maximum value. As a Solutions Consultant you'll work closely with sales, product and support teams to design and implement solutions that meet customer requirements, ensuring successful onboarding and long-term adoption of our platform. Our product is technical and the most successful candidate will be as comfortable debugging data queries as speaking to customers. As the first hire in this team, you have the opportunity to build the implementation function from the ground up, design processes and shape the future team.

Responsibilities

• Primary ownership of customer implementation. Lead implementation of the Metris solution end-to-end from data migration and integrations to feature delivery.
• Collaborate with product and engineering teams to communicate customer needs and influence roadmap.
• Troubleshoot issues and provide technical support during pre- and post-sales stages.
• Join late stage sales calls, understand customer requirements and design tailored implementation solutions.
• Where required, deliver product demos, technical presentations and support on commercial proposals.
• Identify areas of continuous improvement, document best practices and optimise customer workflows.
• Serve as a trusted advisor to customers, ensuring they maximise value from our product.

Qualifications

• Experience: Proven track record as a solutions engineer or technical consultant with a strong track record in delivering complex, high-value SaaS deals.
• Technical: Comfortable with data, workflows, technical troubleshooting. Bonus: SQL & familiarity Python.
• Hands-on mindset: You get 'stuck-in', work hard and enjoy going above and beyond.
• Pre & post-sales: You excel at both sales and project management. You understand the full customer journey end-to-end, can design processes that scale and are in the front-line for delivery.
• Industry knowledge: SaaS experience is a must; renewable energy experience is a bonus.
• Communication: Ability to communicate technical concepts clearly to both technical and non-technical stakeholders. Crucially, you can also listen well, understand customer pain points, and frame solutions persuasively.
• Flexible working arrangements: 30 days work from anywhere; 3 days/week in office (2 days hybrid).

Process & Next Steps

Please submit an application HERE. We are looking to extend an offer in early November with flexible start dates possible (November-January). Our process will evaluate the range of skills required for this role from data to customer handling. We like to be upfront with our interview processes so candidates can best commit time: 1) CEO Interview 2) Data & Competency Interview 3) Cultural interview (+ Meet the team) 4) Offer