Solution Engineer - M365 / Endpoint

Microsoft; City of Westminster; On-site; GBP 62,000 - 106,000; Full time

Job summary

Microsoft is seeking a Solution Engineer (pre-sales consultant) to join the AI Business Solutions team in the United Kingdom. You will work with sales and partners to understand customer needs, design industry-aligned solutions, and demonstrate AI-enabled business outcomes.

The role emphasizes translating industry trends into actionable strategies, engaging executives, and driving the customer’s digital transformation. A strong background in cloud, SaaS, and business value selling is required.

Qualifications

• Technical pre-sales or technical consulting experience.
• Cloud and hybrid or on-premises infra experience.
• SaaS-based app knowledge and business applications.

Responsibilities

• Advance qualified pipeline revenue by demonstrating solution capabilities and securing endorsement.
• Engage account teams to land solution envisioning sessions and business value assessments.
• Deliver compelling, customer-centric solution demonstrations based on workload expertise.
• Address solution architecture considerations and competitive objections.
• Collaborate to formalize customer proposals and deployment plans.

Job description

Do you love technology? Do you want to make companies more successful by applying technology? Do you enjoy helping people to understand technology and trends? If so, then we have the job for you. We are looking for someone with a passion for technology to join the AI Business Solutions team. Microsoft CEO Satya Nadella has defined our mission to empower every individual and every organization on the planet to achieve more. All of us in the AI Business Solutions Team come to work to inspire people and help them to achieve business outcomes and drive significant business success for our customers in the era of AI. The mission of AI Business Solutions is to help our customers digitally transform their businesses to drive new sources of revenue, create new and engaging ways to serve their customers, and to transform the way in which their business runs to drive new levels of profitability for their organization. With the power of AI, our solutions enable customers to leverage data insights, automate processes, personalize experiences, and innovate with agility. As a Solution Engineer, you will work closely with sales teams to understand the customer's needs, goals, and challenges, and showcase how our solutions can help them in their transformation. You will also provide reassurance throughout the sales cycle, ensuring that the proposed solution meets the customer's requirements and expectations. By combining your technical knowledge, communication skills, and customer focus, you will be able to inspire and influence customers to choose Microsoft AI Business Solutions. The mission of AI Business Solutions is to help our customers digitally transform their businesses to drive new sources of revenue, create new and engaging ways to serve their customers, and to transform the way in which their business runs to drive new levels of profitability for their organization. With the power of AI, our solutions enable customers to leverage data insights, automate processes, personalize experiences, and innovate with agility. You will have the chance to develop your career in a dynamic and supportive environment. You will embrace a growth mindset and learn from feedback, coaching, and mentoring. You will be encouraged to share your authentic self and bring your unique perspectives and ideas to the table. You will be part of a diverse and inclusive team that values collaboration, innovation, and customer success, enabling you to accelerate your career growth, develop deep business acumen and develop your selling skills. By aligning Microsoft's AI Business Solutions with each customer's unique industry context, you will demonstrate how our technologies can drive operational efficiency, enhance customer engagement, and unlock new revenue streams. Your ability to translate industry trends into actionable solution strategies will be key to building trust with business and technical decision-makers and securing long-term customer success. In this role you will be the Solution Engineer (pre-sales consultant) for your assigned workload (W365 Endpoint), working with the sales team that consists of Solution Specialist, Customer Success Unit, partners, you will advance pipeline by assisting in qualifying the deal, developing the strategy and inspiring the CxO, business decision makers and Technical decision makers. You are responsible for designing the solution and delivering an industry-aligned demonstration to the customer. Highlighting how advancements in AI can provide benefit to an organization. You will engage partners for co-sell and implementation considerations, engineering to assist with emerging technologies and Customer Success Unit for deal support. We focus on solving the technical proof requirements while highlighting our business value and competitive differentiators and should result in securing the customer's solution design endorsement. Once the solution design is secured, you will support the Solution Specialist in finalizing the customer proposal and assisting with licensing.,

• Advance qualified pipeline revenue by demonstrating solution capabilities, addressing technical proof requirements, and securing the customer's solution design endorsement.
• Engage with the account team to land solution envisioning sessions and business value assessments.
• Proactively deliver compelling customer centric solution demonstrations based on technical workload expertise while building Business Decision Maker/CxO/Technical Decision Maker connections.
• Address solution architecture considerations and competitive objection handling.
• Assist in formalizing the customer proposal.
• Collaborate with Partners and Customer Success to align on agreed upon deployment plan and Key Performance Indicators.
• Lead discovery sessions in each opportunity, yielding output of customer-agreed business challenges and win themes prioritized with business value.
  Technical pre-sales or technical consulting, or related experience OR equivalent experience.
• Experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.
• Related experience:
• Technical pre-sales for business applications and/or SaaS-based company or similar technology.
• Best practices including but not limited to; discovery, building and crafting solution strategies that differentiate from the competition, value-based selling, identifying, and expanding product opportunities.
• Ability to drive and influence stakeholders across organizational boundaries through organizational, presentation, envisioning, writing, and verbal communication skills.
• Proven track record in prioritization and orchestration of resources for complex customer digital transformation engagements.
• Deep understanding of:
• Business application solutions
• Commercial cloud offerings, ideally Microsoft's cloud platform as well as competitive knowledge of other business applications and related ecosystems.
• Business value selling methodologies and practices that successfully convey the value and business outcomes
• How to uncover customer's stated and unstated needs and how technology can be leveraged to solve business problems.
• High level of self-awareness, reflection, and empathy.
• Ability to skillfully communicate, demonstrate, and prove the value of business applications.
• Proven collaborator capable of influencing internal and external teams.
• Excellent presentation and communications skills across various customer stakeholders, e.g., CIO, CFO, CMO, VP of Sales, etc.
• Solution Engineering IC4 - The typical base pay range for this role across United Kingdom is £ 61,900.00 - £ 105,500.00 per year. Certain roles may be eligible for benefits and other compensation.