Solution Engineer

Justt Fintech Ltd.; City Of London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading fintech company in London seeks an experienced Solution Engineer to take ownership of technical sales processes and collaborate with cross-functional teams. The ideal candidate will have over 5 years of experience in solution engineering, particularly in fintech. Strong communication skills and the ability to independently manage multiple projects are essential. Relevant AI and payment processing knowledge is a must.

Qualifications

• 5+ years of experience in solution engineering or pre-sales.
• Experience in fintech is a bonus.
• Strong understanding of AI solutions and payment systems.

Responsibilities

• Lead technical sales processes and own integrations.
• Provide training and support to clients.
• Collaborate with cross-functional teams.

Skills

Technical sales expertise

Problem-solving

Communication skills

Proactivity

Interpersonal skills

Job description

Justt is a leader in the chargeback automation industry, providing hands-free solutions to help merchants reclaim their revenue. Our innovative AI-driven platform addresses payment disputes efficiently and accurately, allowing our clients to focus on their core business activities. We are a forward-thinking company that values innovation, responsibility, and fairness.

We’re seeking an experienced, independent Solution Engineer to join our dynamic London team

This is a critical role requiring complete ownership of complex technical processes – from initial pre sales through full customer onboarding. The ideal candidate is a seasoned professional with exceptional communication skills and the ability to lead processes independently in a fast-paced startup environment.

What You’ll Do:

Lead Technical Sales Processes

• Take full ownership of the technical aspects of sales cycles, including deep understanding of customer requirements and matching the right solutions
• Conduct professional product demonstrations and technical workshops for prospective clients
• Develop and present customized solutions that address specific client challenges and business objectives

Technical Implementation & Onboarding

• Lead complete technical implementation of Justt’s solutions for new clients, ensuring seamless integration with existing systems
• Provide comprehensive training and ongoing support to ensure clients maximize value from our solutions
• Proactively identify and resolve technical challenges throughout the onboarding process

Cross-Functional Collaboration

• Work closely with sales, product, customer success, and engineering teams to exceed client expectations
• Contribute to the development of technical documentation and training materials

Requirements

• 5+ years of proven experience in solution engineering, pre-sales, or technical consulting roles
• 2 years in fintech – Bonus!
• Deep understanding of AI-powered solutions, payment processing systems, and their applications in fraud prevention, chargeback management, and dispute resolution

Technical Skills:

• Proven experience with integration processes, APIs, and data mapping
• Strong problem-solving abilities and a critical thinking approach to client challenges

Personal Qualities:

• Exceptional communication and presentation skills – ability to explain complex technical concepts to both technical and non-technical stakeholders
• Independence and proactivity – thrive in managing multiple projects simultaneously in a rapidly changing environment
• Cultural fit for our London office and fast-paced, creative startup atmosphere
• Fluency in English; additional languages are advantageous