Solution Developer - Workflow Design Studio

ServiceNow; Staines-upon-Thames; On-site; GBP 50,000 - 70,000; Full time

Job summary

A prominent technology company in Staines-upon-Thames is seeking a Solution Developer for their Workflow Design Studio. The role entails prototyping solutions on the ServiceNow platform, collaborating with cross-functional teams, and integrating emerging technologies like AI and automation. Ideal candidates should have strong scripting skills and a passion for innovation. This is a unique opportunity to shape the future of work and drive customer-centric solutions.

Qualifications

• Hands-on experience in ServiceNow with strong scripting skills.
• Experience with AI applications in work processes.
• Comfortable managing priorities in a team-focused environment.

Responsibilities

• Prototype working concepts on the ServiceNow Platform.
• Collaborate with Designers and Architects on solutions.
• Experiment with AI and automation integrations.

Skills

AI integration

Scripting and debugging

Low-code/no-code platforms

Problem-solving

Collaboration

Job description

The Workflow Design Studio is ServiceNow's cross‑functional team that partners with strategic customers to imagine, prototype, and redefine the future of work. We combine human‑centred design, lean innovation, and rapid prototyping to help customers see what's possible on the ServiceNow platform.

We move fast, experiment boldly, and co‑create solutions that inspire transformation.

As a Solution Developer in the Workflow Design Studio you’ll be the technical maker who turns ideas into reality. You’ll work as part of an autonomous, cross‑functional squad, collaborating closely with Designers and Architects to rapidly prototype and iterate solutions that bring our customers' ambitions to life, turning ambiguous ideas into tangible prototypes that make the future state real.

You’ll blend creativity, curiosity, and technical excellence to push the boundaries of what's possible with ServiceNow, often exploring AI, automation, and intelligent workflows to prove new ideas and spark meaningful change.

Key Responsibilities

• Prototype working concepts on the ServiceNow Platform to validate ideas with customers in short time‑boxed engagements.
• Collaborate with Designers and Architects to turn human insights into functional, elegant solutions.
• Experiment with new capabilities, integrations, and emerging technologies (AI, LLMs, automation) to explore what's possible with our technology.
• Support workshops and co‑creation sessions by developing demo‑ready components.
• Present prototypes and explain technical concepts to both technical and non‑technical audiences.
• Continuously learn, share, and contribute to evolving Studio methods, tools, and accelerators.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving.
• Hands‑on experience building on ServiceNow with strong scripting and debugging skills.
• Familiarity with low‑code/no‑code platforms and agile development practices.
• A maker mindset – you love experimenting, learning fast, and showing ideas through working solutions.
• Comfortable working in an autonomous Squad, able to manage your own priorities while staying aligned with team goals and maintaining open communication, especially under pressure.
• Strong problem‑solving skills and ability to work in fast‑paced, collaborative environments.
• Ability to simplify complex challenges, make sound trade‑offs, and build quickly based on feedback.
• Passion for emerging technologies and customer‑centric innovation.
• Collaborative spirit and excellent communication skills.

Bonus Points if You Have…

• Experience in rapid prototyping or design‑led development environments.
• Exposure to Gen AI, LLMs, or intelligent automation platforms.
• Understanding of lean innovation and human‑centred design principles.
• A portfolio, GitHub repo, or demo that showcases your creative technical work.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today – ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.