Solution Designer - Case Management

Thebes IT Solutions Ltd; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading IT solutions firm in Greater London is seeking a Solution Designer to join their Financial Crime Engineering team. This role involves leading system design for case management solutions using ServiceNow, collaborating on design governance, and ensuring compliance with regulatory standards. The ideal candidate has extensive experience with ServiceNow and capabilities in stakeholder management, technology delivery, and engineering solutions in financial crime compliance.

Qualifications

• Recent hands-on experience in ServiceNow case management system design.
• Track record of implementing case management solutions on leading platforms.
• Experience in technical design with hands-on coding (Python a plus).
• Background in financial crime compliance solutions.

Responsibilities

• Lead system design for case management solutions using ServiceNow.
• Collaborate to implement robust design governance.
• Deliver integration designs with external systems.
• Support code reviews, testing, and release management.

Skills

ServiceNow case management

System integrations

Stakeholder management

Design governance

Cloud platforms

Tools

ServiceNow

Python

Camunda

Pega

Appian

Job description

This is an exciting opportunity to join the Financial Crime Engineering team as a Solution Designer, supporting large-scale, complex transformation workstreams. You'll be responsible for designing end-to-end and stream-level technology deliverables, engaging with multiple senior stakeholders and aligning architecture decisions with business change, operations, and wider technology teams. You'll contribute to a multi-year, transformative initiative for Financial Crime across Sanctions, Fraud, AML, KYC, and Export Controls, rolling out best-in‑class solutions for one of the world's leading financial organizations.

Responsibilities

• Lead end‑to‑end system design for case management solutions using ServiceNow (data models, workflows, integrations, UI)
• Collaborate with central ServiceNow architecture to implement robust design governance within Financial Crime systems
• Develop lower‑level designs and, if needed, hands‑on proposals (coding experience in Python is beneficial)
• Serve as subject‑matter expert for ServiceNow Case Management; experience with Camunda, Pega, Appian also valued
• Evaluate and recommend ServiceNow modules/plugins to enhance functionality
• Deliver integration designs with external systems (CRM, billing, access, document repositories)
• Support code reviews, testing, and release management with best‑practice guidance
• Implement automation and orchestration for streamlined case management
• Ensure compliance with data privacy/regulatory frameworks (GDPR, FCA)
• Uphold technical quality and design standards per client’s Digital Blueprint and Enterprise Architecture
• Communicate solution design and present to governance forums for review and sign‑off

Qualifications

• Extensive and recent hands‑on experience in ServiceNow case management system design, including data models, workflows, integrations, and user interfaces
• Proven track record of designing, building, and implementing case management solutions on ServiceNow (priority) or on other leading platforms such as Pega, Appian, or Camunda
• Ability to add value immediately in a case‑management context, requiring no ramp‑up or training on ServiceNow or equivalent platforms
• Experience in lower‑level technical design, with hands‑on coding (Python a plus)
• Background in designing complex, large‑scale engineering solutions in financial crime compliance (sanctions, fraud, AML, KYC, export controls)
• Advanced communication skills with demonstrable stakeholder management, aligning technology solutions with business operations and architecture standards
• Familiarity with cloud and on‑premise platforms (AWS, Azure), especially for system integrations with CRM, billing, and document management services
• Strong independent delivery and solution troubleshooting skills
• Full adherence to regulatory (GDPR, FCA) and architectural standards (Digital Blueprint, Enterprise Architecture)

Desirable Skills

• Excellent written and verbal communication, conveying complex technical matters to non‑technical audiences
• Familiarity with automation/orchestration strategies for case management
• Experience supporting code reviews, testing, and release management teams
• Experience communicating and presenting architecture/designs to governance or technical review forums