Solution Architect (ServiceNow)

Computacenter2024; City Of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

An independent IT infrastructure service provider in the UK is looking for an experienced Solution Architect (ServiceNow) to lead the design and delivery of ServiceNow-based digital solutions. The ideal candidate should have in-depth knowledge of ServiceNow modules and a strong background in enterprise integration. This role involves guiding cross-functional teams and establishing integration patterns to enhance digital experiences across various platforms.

Qualifications

• Proven track record in designing and implementing Experience Portals.
• Experience in enterprise identity authentication and role-based access controls.
• Familiarity with multi-tenant ServiceNow environments.

Responsibilities

• Lead the design and delivery of ServiceNow-based digital solutions.
• Define and govern integrations across ServiceNow modules and external systems.
• Guide cross-functional teams to ensure architectural coherence.

Skills

ServiceNow platform knowledge

Enterprise integration

REST / SOAP APIs

IntegrationHub / Flow Designer

Collaboration across teams

Education

ServiceNow certifications

Tools

IntegrationHub

SAP

Salesforce

Job description

Location : UK - Hatfield UK - London UK - Reading UK - Milton Keynes Job-ID : 213091 Contract type : Standard Business Unit : Information Technology

Life on the team

We are looking for an experienced Solution Architect (ServiceNow) to join our team and lead the design and delivery of ServiceNow-based digital solutions.

The ideal candidate will combine deep knowledge of ServiceNow platform modules (TPSM FSM ITSM CSM HRSD App Engine experience portal) with a strong integration background across enterprise platforms, third-party suppliers, and customer-facing solutions.

This role plays a critical part in delivering a seamless digital experience across business, employee and partner journeys.

What you’ll do

Demonstrable experience as a ServiceNow Solution Architect in large complex enterprise environments.

In-depth understanding of key ServiceNow modules: TPSM, FSM, ITSM, CSM, App Engine, HRSD.

Define and govern integrations across ServiceNow modules and external systems (e.g., SAP, CRM, supplier/customer platforms).

Establish and promote reusable integration patterns and standards leveraging tools such as IntegrationHub, APIs and middleware.

Align portal design with user personas, customer journeys and accessibility best practices.

Guide cross-functional teams across design, development and deployment, ensuring architectural coherence.

Create architecture artefacts including data flows, sequence diagrams and component models to support stakeholder alignment.

Advise on security and identity integration (e.g., SSO, SAML, OAuth) within the portal and across connected systems.

Contribute to governance forums, design reviews and solution assurance processes.

What you’ll need

Proven track record in designing and implementing Experience Portals.

Strong background in enterprise integration including :

• REST / SOAP APIs
• IntegrationHub / Flow Designer
• Event-driven and asynchronous patterns
• External customer and supplier platforms

Experience in enterprise identity authentication and role-based access controls.

Ability to work collaboratively across business and technical teams to drive outcome-focused architecture.

Integration with intelligent locker solutions (e.g., for field service click-and-collect returns or logistics scenarios).

Experience with SAP integration, Salesforce or third-party field service and logistics platforms.

Familiarity with domain separation and multi-tenant ServiceNow environments.

ServiceNow certifications (e.g., Certified System Administrator, Implementation Specialist in key modules).

Knowledge of enterprise architecture standards and Agile / DevOps practices.

About us

Computacenter is a leading independent provider of IT infrastructure services with about 20,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers' infrastructures.

We offer a friendly open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community.

We’re growing. We’re hiring. We encourage. We empower. We support.

#winningtogether #peoplematter

Employment Type

Full Time

Experience

years

Vacancy

1