Solution Architect - Dynamics 365 Contact Centre

Nigel Frank International; City Of London; Remote; GBP 125,000 - 150,000; Full time

Job summary

A leading Dynamics 365 solution provider in the UK is seeking a skilled Solution Architect to design and implement Dynamics 365 Contact Centre solutions. The role is primarily home-based with required client site travel and offers a competitive salary along with a comprehensive benefits package including healthcare and training opportunities. Ideal candidates will have proven experience in Dynamics CE implementation and a strong understanding of the Microsoft Tech stack.

Benefits

Private health and dental benefits

Pension and life assurance scheme

Training opportunities/ MS Certification

Qualifications

• Proven experience in Dynamics 365 CE/ CRM implementation.
• Experience delivering D365 Contact Centre functionality.
• Ability to engage with stakeholders at all levels.

Responsibilities

• Lead design and architecture of Dynamics 365 CE/ Contact Centre solutions.
• Promote functional best practices within the D365 practice.
• Collaborate with cross-functional teams for integration.

Skills

Dynamics 365 CE/ Power Platform solution architecture

Understanding of Dynamics 365 CE Customer Service/ Contact Centre

Familiarity with Azure DevOps

AGILE methodology principles

Stakeholder engagement skills

Job description

Solution Architect - Dynamics 365 Contact Centre

Who is my client?

An expansive, multi-national Dynamics 365 solution provider; with an award winning practice, and established customer base across numerous industry sectors. The company holds a strong reputation for successful Microsoft digital transformation programmes, and stand as a recognised partner of choice in their specific field globally.

What does my client need?

My client requires a skilled Dynamics 365 CE Solution Architect, with a proven track record in Dynamics CE/ CRM implementation, who can also offer experience delivering D365 Contact Centre functionality. The role will see the successful candidate spearhead the full cycle design and architecture of Dynamics 365/ Contact Centre solutions; drawing on the full Microsoft Tech stack/ Power Platform & AI toolset.

Responsibilities of the role

• Leading the design and architecture of Dynamics 365 CE/ Contact Centre solutions to best satisfy customer requirements
• Playing a key role within the D365 practice as Solution Architect; promoting functional best practice in delivery
• Collaborating with cross-functional Microsoft stack teams to ensure seamless integration and optimal performance.
• Work across multiple projects at any one time as well as providing support to the wider team when required, including pre-sales discovery work

Skill set

• Proven experience working in Dynamics 365 CE/ Power Platform solution architecture from consultancy perspective
• Firm understanding of Dynamics 365 CE Customer Service/ Contact Centre functionality
• Strong understanding of wider Microsoft Tech Stack and Power Platform/ AI tool sets
• Azure DevOps familiarity; experience in Continuous Integration/ Continuous Delivery pipelines
• Competency in delivering projects along AGILE methodology principles
• Confident stakeholder engagement skills across all levels

Location

The role will be fundamentally home based, with an expectation to client site travel where required; project phase dependant.

Salary and Benefits

• Strong pipeline of projects for 2026 and beyond - working with the latest innovations in D365 Contact Centre functionality
• A competitive starting base salary (flexible, experience dependant)
• Comprehensive company benefits package including private health/ dental; pension & life assurance scheme
• Openings for further training/ MS Certification
• An autonomous architecture role within an experienced, forward thinking team

Interview slots available - if you are interested, please get in touch ASAP