Software Trainer. Job in Essex Education & Training Jobs

Damia Group LTD; Essex; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading software company is seeking a Software Trainer to provide engaging training sessions and support to both internal teams and clients. This role includes conducting on-site and remote software demonstrations, creating training resources, and providing valuable feedback for software improvements. Candidates must have exceptional customer service skills, technical understanding, and a clean driving license for travel requirements. This is a regional position covering various locations in the UK.

Qualifications

• Dedicated to delivering exceptional customer service.
• Proactive drive to effectively train learners.
• Ability to communicate technical concepts clearly.
• Quick thinking and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to improve and create internal processes.
• Friendly and approachable manner.
• Flexibility in adapting to daily tasks.
• Full clean driving license and vehicle access.

Responsibilities

• Facilitate engaging training sessions for clients.
• Conduct on-site and remote demonstrations.
• Collaborate in creating training resources.
• Provide feedback to the development team.
• Represent the organisation at trade shows.
• Uphold high standards of customer service.

Skills

Technical understanding

Customer service

Training delivery

Communication skills

Problem-solving

Adaptability

Tools

IT technologies knowledge

Job description

Software Trainer (Regional) - up to 29,700/ annum + commission - Regional

Please note - this is a field‑based role. There are 3 locations available:

1) Covering East Anglia, London and the Home Counties.

2) Covering West County, South Wales and the South Coast

3) Covering the Midlands, Mid/ North Wales, Lincolnshire and South Yorkshire

Expectation is up to 4 days a week on the road, but typically around 2 days a week, business requirements depending.

We are recruiting on behalf of a Software Company who have established themselves as a leader in the dental practice management software field, serving the UK and Ireland for over 35 years. They unshackle dental practices from the inefficiencies of outdated processes through cutting‑edge technology, enabling them to excel operationally.

The software is uniquely engineered by their skilled in‑house team, who combine their rich understanding of dental terminology with advanced technological insights. This dynamic team ensures each solution is crafted to meet the intricate needs of every client, swiftly integrating client feedback and adapting to emerging industry trends to enhance our offerings continuously.

The Role:

As a Software Trainer you will be pivotal part of the companies operations as you will provide both internal and external training to the business and its clients. You'll deliver engaging training sessions, provide hands‑on support, and act as a product expert to ensure customers extract the maximum value from our software.

Key Responsibilities:

• Deliver Training: Facilitate engaging training sessions for both new and existing clients, ensuring they maximise the benefits of our software.
• Demonstrations: Conduct both on‑site and occasional remote demonstrations, showcasing how our software and services can revolutionise a dental practice's operations.
• Training Materials: Collaborate in crafting comprehensive training resources that guide users through new features and functionalities.
• Development Feedback: Provide valuable insights and feedback to our development team, advocating for improvements that will enhance our software.
• Trade Shows: Represent the organisation at trade shows throughout the year, presenting our innovations to the industry.
• Customer Service: Uphold an unparalleled standard of customer service that reinforces the trust our clients place in us.

Key skills and experience:

• This role requires an individual who is dedicated to delivering exceptional customer service and possesses a robust technical understanding.
• Display a proactive drive to deliver effective training to learners of all types.
• Communicate technical concepts in a clear and accessible manner to non‑technical users.
• Demonstrate quick thinking and problem‑solving abilities.
• Showcase excellent verbal and written communication skills.
• Contribute to the improvement and creation of internal processes.
• Maintain an approachable and friendly manner.
• Adapt flexibly to daily tasks and collaborate effectively across multiple departments.
• A good working knowledge of current IT technologies.
• Due to the travelling nature of the role, successful candidates will require a Full clean driving licence and the use of own/ access to a vehicle

Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.