Software Trainer

Damia Group; Birmingham; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading software company in dental practice management is seeking a Software Trainer in Birmingham to deliver training and support to clients across various regions. Responsibilities include facilitating training sessions, conducting product demonstrations, and collaborating on training resources. The ideal candidate possesses strong technical skills, communication abilities, and a commitment to exceptional customer service. A full clean driving license and access to a vehicle is essential for this field-based role.

Qualifications

• Dedicated to delivering exceptional customer service.
• Proactive drive to deliver effective training.
• Ability to adapt flexibly to daily tasks.

Responsibilities

• Facilitate engaging training sessions for clients.
• Conduct on-site and remote demonstrations.
• Collaborate in crafting training resources.

Skills

Exceptional customer service

Technical understanding

Clear communication of technical concepts

Problem-solving abilities

Excellent verbal and written communication

Collaboration across departments

Knowledge of current IT technologies

Job description

Software Trainer (Regional) - up to £29,700/ annum + commission - Birmingham

Please note - this is a field-based role covering the Midlands, Mid/North Wales, Lincolnshire and South Yorkshire. Expectation is up to 4 days a week on the road, but typically around 2 days a week, business requirements depending.

We are recruiting on behalf of a Software Company who have established themselves as a leader in the dental practice management software field, serving the UK and Ireland for over 35 years. They unshackle dental practices from the inefficiencies of outdated processes through cutting-edge technology, enabling them to excel operationally.

The software is uniquely engineered by their skilled in-house team, who combine their rich understanding of dental terminology with advanced technological insights. This dynamic team ensures each solution is crafted to meet the intricate needs of every client, swiftly integrating client feedback and adapting to emerging industry trends to enhance our offerings continuously.

As a Software Trainer you will be pivotal part of the companies operations as you will provide both internal and external training to the business and its clients. You'll deliver engaging training sessions, provide hands-on support, and act as a product expert to ensure customers extract the maximum value from our software.

Key Responsibilities:

• Deliver Training: Facilitate engaging training sessions for both new and existing clients, ensuring they maximize the benefits of our software.
• Demonstrations: Conduct both on-site and occasional remote demonstrations, showcasing how our software and services can revolutionize a dental practice's operations.
• Training Materials: Collaborate in crafting comprehensive training resources that guide users through new features and functionalities.
• Development Feedback: Provide valuable insights and feedback to our development team, advocating for improvements that will enhance our software.
• Trade Shows: Represent the organisation at trade shows throughout the year, presenting our innovations to the industry.
• Customer Service: Uphold an unparalleled standard of customer service that reinforces the trust our clients place in us.

Key skills and experience:

• This role requires an individual who is dedicated to delivering exceptional customer service and possesses a robust technical understanding.
• Display a proactive drive to deliver effective training to learners of all types.
• Communicate technical concepts in a clear and accessible manner to non-technical users.
• Demonstrate quick thinking and problem-solving abilities.
• Showcase excellent verbal and written communication skills.
• Contribute to the improvement and creation of internal processes.
• Maintain an approachable and friendly manner.
• Adapt flexibly to daily tasks and collaborate effectively across multiple departments.
• A good working knowledge of current IT technologies.
• Due to the travelling nature of the role, successful candidates will require a Full clean driving licence and the use of own/ access to a vehicle for traveling