Software Support Engineer

Bright Purple; Combe Raleigh; Remote; GBP 27,000 - 37,000; Full time

Job summary

A charitable organization in the UK seeks a Software Support Engineer to provide technical support for in-house systems and software. This fully remote role offers a salary up to £37,000 and the opportunity to contribute to meaningful services for vulnerable individuals. Ideal candidates should have software support experience and knowledge of the ITIL framework.

Benefits

Opportunities for professional development

Supportive work environment

Contributing to a meaningful social impact

Qualifications

• Experience in software or IT support roles.
• Working knowledge of the ITIL framework.
• Strong communication and people-focused support skills.

Responsibilities

• Understanding of in-house software to provide support to users.
• Work alongside the development team to identify regular support items.
• Manage the internal helpdesk for incidents and change requests.

Skills

Experience in software or IT support roles

Working knowledge of the ITIL framework

Strong communication and people-focused support skills

Ability to collaborate effectively across teams

Proactive approach to problem-solving

Job description

Software Support Engineer - UK Remote

Up To £37,000

Are you ready to use your technical expertise to help transform services that directly improve lives across the UK?

Our client provides emergency accommodation and support services to the UK's most vulnerable people – victims of domestic abuse, those fleeing war, chaos and corruption, and individuals seeking asylum. Their mission is to deliver safe environments and innovative solutions that protect and empower those most in need.

They are now seeking a Software Support Engineer to be involved in the day to day strategic support of in-house systems, software and databases to support the overall strategic business outcomes.

What’s on Offer

• Fully remote working in the UK
• Salary of £27,000 to £37,000
• The chance to contribute to an organisation making a meaningful social impact.
• Working within a supportive and mission‑driven environment.
• Opportunities for professional development and career progression.

Key Responsibilities

• Understanding of in‑house software to provide a high level of support to users
• Work alongside the development team to identify regular support items
• Work alongside the Quality Assurance team to identify bugs and consolidate user feedback
• In‑house software and product support
• Setup of new users and Azure 365 contacts
• Day to day management of the internal helpdesk to communicate with users for incidents, problems and change requests
• Work within ITIL based SLA (service level agreement) delivery
• Data and software testing for key projects

About You

.

• Experience in software or IT support roles
• Working knowledge of the ITIL framework
• Strong communication and people‑focused support skills
• Ability to collaborate effectively across teams
• Proactive approach to problem‑solving and self‑development

Due to close links to the UK Home Office our client will require all successful candidates to go through SC Clearance. Candidates must be UK citizens, have Settled Status or ILR.

Bright Purple is an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in our industry.