Software Solutions Engineer

proAV Limited; Borough of Runnymede; On-site; GBP 45,000 - 60,000; Full time

Job summary

A global audio visual integrator is seeking an experienced Software Solutions Engineer for its Egham team. The role focuses on driving software adoption, enhancing user experience, and optimizing Microsoft Dynamics 365. Responsibilities include user support, project management, and ongoing system administration. Ideal candidates should have strong technical skills and a passion for delivering reliable systems. Competitive remuneration and benefits reflect the position's seniority.

Qualifications

• Strong technical and analytical skills with attention to detail.
• Proven experience implementing and maintaining data quality standards.
• Excellent problem-solving skills with effective communication.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong interpersonal skills; able to deliver training sessions.
• Growth mindset and eagerness to learn.

Responsibilities

• Support end users with a best-experience approach.
• Plan and deliver software projects from concept to support.
• Create and deliver training documentation in collaboration with training.
• Manage support tickets and troubleshoot issues.
• Administer change control tickets.
• Develop data quality standards and conduct audits.

Skills

Technical skills

Analytical skills

Problem-solving

Interpersonal skills

Communication skills

Training delivery

Growth mindset

Tools

Microsoft Dynamics 365

Power BI

Power Apps

Power Automate

C#

JavaScript

Python

SQL

Job description

Our immediate requirement is for an experienced Software Solutions Engineer to be a key part of our Egham team, representing proAV, playing a pivotal role in driving the successful adoption, ongoing enhancement and support of our internal software platforms, with a strong focus on user experience and engagement. This role is central to supporting the development, deployment, and continuous improvement of software solutions across the business—ensuring that both the company and its users gain maximum value from the tools in place. Your primary responsibility (not limited to) will be to support and optimise our Microsoft Dynamics 365 CRM platform, including system and data administration. Working closely with the Lead Software Solutions developer, you will deliver high‑quality user support and training, maintain system integrity, set and champion best practices in data management. This is an ideal opportunity for someone with strong technical aptitude, excellent communication skills, and a passion for delivering reliable, user‑friendly systems. This is an exciting opportunity for an exceptional, experienced and senior engineer to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package.

Key Responsibilities

• Provide day‑to‑day support to end users, ensuring a "best experience" approach is adopted whilst training and supporting end users using Company software.
• Plan and deliver software projects and changes. Owning or involved in all aspects from concept, design, scoping, roll‑out, end‑user adoption and support.
• Create and deliver training, including training documentation – in collaboration with the training department. Supporting training efforts (formal and informal) and work to identify new opportunities to improve D365 usage.
• Work with end users to create personal / department dashboards and reports (Both Dynamics and Power BI).
• Provide D365 helpdesk services for both internal users and the D365 team, including associated solutions such as the Portal and Field Engineering App.
• Create, manage and resolve support tickets, documenting all actions and solutions. Analyse and troubleshoot issues to determine root causes and solutions. Keep stakeholders informed on issue status and escalating high‑priority cases where needed. Assist with testing for new implementations and system updates.

Change Control & Support

• Create and administer change control tickets.
• Implement approved changes.
• Attend scoping / delivery workshops.
• Support the Software Solutions Officer with minor system changes.

System Administration

• Assist with day‑to‑day platform administration including user management, security roles, views, dashboards, marketing lists, license assignment and configuration changes.
• Collaborate with external partners and internal teams to plan and deploy system enhancements and updates.
• Participate in system improvement discussions and suggest enhancements based on user feedback.
• Stay up to date with the latest Microsoft and Dynamics technologies through ongoing learning.

Data Administration

• Develop and implement data quality standards, validation rules, and entry protocols.
• Conduct routine audits to identify and correct duplicates and inconsistencies.
• Work with business stakeholders to implement data retention policies and optimize storage.
• Maintain a strong focus on ensuring data integrity across all integrated systems.

Qualifications

• Strong technical and analytical skills with attention to detail and a methodical approach.
• Proven experience implementing and maintaining data quality standards.
• Excellent problem‑solving skills with the ability to communicate technical solutions effectively.
• Ability to manage multiple priorities and deliver in a fast‑paced and dynamic environment.
• Strong interpersonal and communication skills; able to run and deliver training sessions, a team player who can work cross‑functionally across various users and departments.
• Growth mindset and eagerness to learn and develop professionally.
• Experience with Microsoft Dynamics (preferably). Power BI, Power Apps, Power Automate.
• Basic understanding or active interest in Programming languages such as C#, JavaScript, Python and SQL; AI and machine learning; Model Context Protocol (MCP).

proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end‑to‑end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post‑deployment support, you're in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry's most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state‑of‑the‑art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients' business‑critical AV systems architecture, products and technologies 24/7/365.