Software Engineering Manager - ThousandEyes

Cisco Systems, Inc.; Greater London; On-site; GBP 90,000 - 140,000; Full time

Job summary

Cisco ThousandEyes is seeking an Engineer Manager for the Endpoint team to ensure rapid troubleshooting and long-term analysis of end-user experiences. You will lead a team responsible for backend infrastructure that ingests, aggregates, and stores telemetry data from agents, driving scalable data processing and availability.

You will collaborate with product and tech leaders, mentor engineers, and shape the team’s technical roadmap while delivering high-quality features across quarters.

Qualifications

• 4+ years of software engineering management experience leading teams of 4 or more engineers.
• Formulating a team's technical strategy and roadmap; collaboration with multiple teams to execute shared goals.
• 5+ years of hands-on experience building distributed enterprise architectures, delivering major features from inception to production.
• Strong proponent of Agile methodologies (e.g., Scrum) and engineering practices like Test-Driven Development.
• Ability to balance tactical needs with long-term growth and quality initiatives spanning multiple quarters.

Responsibilities

• Collaborate with product, technical leaders and other business units to build out and deliver assurance use cases.
• Lead a team to build and scale backend infrastructure that ingests, aggregates, and stores data collected by agents.
• Lead a team of engineers focusing on data processing and availability at scale as our footprint grows.
• Responsible for managing the career growth of individual team members.

Job description

Meet the Team

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network - even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues - before they impact end- user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.

Your Impact

You will be the Engineer Manager on the Endpoint team. Our goal is to ensure our customers have an unparalleled ability to quickly troubleshoot network issues and do long-term analysis of end-user experience. We equip our customers with complete visibility into end-user connectivity, wherever they may be located, whether internal or cloud apps. In this role you will

• Collaborate with product, technical leaders and other business units to build out and deliver assurance use cases.

• Lead a team to build and scale our backend infrastructure, which ingests, aggregates, and stores all the data our agents collect.

• Lead a team of operationally minded engineers and help us tackle data processing and availability at scale, as our footprint grows.

• Responsible for managing the individual team members' career growth.

Minimum Qualifications

• 4+ years of software engineering management experience leading teams of 4 or more engineers.

• Have experience formulating a team's technical strategy and roadmap; you've collaborated and partnered effectively with several other teams to execute on shared goals.

• 5+ years of hands‑on experience building distributed enterprise architectures, with a proven track record of delivering major features from inception to production.

• Are a strong proponent of Agile software methodologies, such as Scrum, and engineering principles such as Test-Driven Development.

• Understand how to balance tactical needs with strategic growth and quality-based initiatives that can span multiple quarters.

Preferred Qualifications

• Bachelor's degree in computer science or similar.

• Have experience driving engineering velocity by developing strategies to integrate AI-driven tools and autonomous agents effectively across the software development lifecycle.

• Can ensure strong technical vision for your team and consistent delivery on objectives.