Software Engineering Manager - Post Purchase (Contact Centre)

Marks and Spencer; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading retail organization based in London is seeking a passionate Software Engineering Manager to join their team. The ideal candidate will have extensive experience in software engineering, leadership skills, and a deep understanding of modern technologies. You will lead a team in delivering high-quality software solutions while fostering a culture of collaboration and innovation. This role promises an exciting opportunity in a digital-first environment.

Qualifications

• Hands-on experience in software engineering with a focus on scalable solutions.
• Experience building and managing high-performing software engineering teams.
• Strong understanding of software engineering methodologies and architecture.

Responsibilities

• Build and manage a high-performing software engineering team.
• Oversee planning and delivery of software projects.
• Drive adoption of best practices and standards in software development.
• Ensure software quality meets performance and reliability goals.

Skills

Team Management

Agile Delivery

Technical Leadership

Quality Assurance

Cloud Technologies

DevOps

Tools

Java

Spring

React

Azure Cloud

SQL Server

Kubernetes

Job description

All the details

As part of the M&S Software Engineering team, you'll be joining a well-loved historic brand, working on solutions that serves millions of loyal customers and thousands of colleagues! With ethical values that run right through the company's core and technology leaders that truly understand software engineers and engineering, it's an exciting time as we're redefining ourselves into a digital first and engineering-led organisation, with the quality of our engineering team being a key differentiator.

We are seeking a passionate Software Engineering Manager who will provide technical expertise, ship thoughtfully and operate with excellence. Being creative, curious, and confident, you will be an integral part of our empowered, self-managing, multi-disciplinary engineering teams - designing, building, releasing, and maintaining products. You will play a key role in driving our ambition to create a best-in‑class software engineering team, environment, and culture.

What You'll Do

The Software Engineering Manager role is the embodiment of solving problems through technology' with key responsibilities as follows:

• Team Management: Build, mentor, and manage a high-performing software engineering team. Foster a culture of collaboration, innovation, and continuous improvement within the team. Facilitate communication and collaboration among team members. Ensure budgets, people and resource allocation, and workload, balance across projects.
• Agile Delivery: Oversee the planning, execution, and delivery of software projects, ensuring alignment with business objectives and timelines. Monitor project progress, risks, and dependencies, taking corrective action when necessary. Work closely with product management, design, programme management, and others to define project scope, goals, and deliverables.
• Technical Leadership: Drive the adoption of standards, and methodologies for software development. Provide technical guidance and support to engineering teams for complex projects. Evaluate and recommend new technologies, tools, and platforms to improve the engineering process and software quality. Work with senior engineers to develop the team's technical roadmap and support the product management team to prioritise it against the commercial roadmap.
• Quality Assurance and Maintenance: Establish and enforce quality standards, ensuring software products meet performance, reliability, and usability requirements. Oversee the maintenance and support of existing software systems, ensuring prompt resolution of issues and bugs.

Who You Are

• Previous polyglot hands‑on senior software engineer
• Experience working on highly scalable software solutions across web or backend
• Extensive background in software engineering with several years' experience in a variety of systems and technologies
• Experience building and leading teams of highly skilled, senior software engineers that deliver high-quality software.
• Excellent understanding of system design, software architecture, cloud, and software engineering standard methodologies,
• Promoter of DevOps: you build it, you run it.

Tech Stack

M&S uses a variety of technologies including;

• Java, Spring, SpringBOOT, Micronaut
• React, Next.js, Typescript, Angular
• Azure Cloud, Kubernetes, Dynatrace (observability)
• SQL Server, MongoDB
• Ignite, Redis

Everyone's Welcome

We are ambitious about the future of retail. We're disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We're transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.